MailPoet Sending Service Paused

  • Resolved Marc Bijl

    (@newoceans)


    2 years ago

    We used MailPoet’s Sending Service in October 2022 without any problem to send a newsletter to a few hundred subscribers without any problem.

    With the newsletter of November 2022 the Sending Service got paused.

    After doing some research I exported all subscribers and cleaned the list with ZeroBounce. Deleted the subscribers from MailPoet and imported the clean list again.

    Also I deleted the newsletter of which the sending has been paused, and created a duplicate new newsletter.

    Right now I cannot send myself a test email since the Sending Service still is paused. So send you guys an email through the contact form at your site.

    Can you please reactivate the Sending Service again?

    It’s about newsletters from https://www.werkplaatsk.nl
    The sender’s mail address is: [email protected] (also our user id at your site)
    My mail address is: [email protected] (used in the support form)

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there @newoceans ????!

    Thank you for reaching out to MailPoet Support!

    I’ve just check our inbox and I see that one of my colleagues already solved the issue for you.

    Please do have an amazing day ahead.

    Cheers!

    Thread Starter Marc Bijl

    (@newoceans)

    Ah, yep, you’re right, it’s all working fine now ??

    Forgot to mark this as solved.

    You guys reactivated the sending service for the domain; thank you very much!

    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi again @newoceans ,

    Thanks for the update! I’ve just seen your last comment now.

    Cheers

Viewing 3 replies - 1 through 3 (of 3 total)
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