[Plugin: Fast Secure Contact Form] Update failed

The update functions are part of the WP core. No others have reported this problem yet. The plugin is not the cause.

Here are some ideas for you….
Check your server settings:

Are you still using PHP4? PHP5 is highly recommended.

PHP register_globals and safe_mode should be set to “Off”.

Use an FTP Client to make sure WP has the proper permissions for the folders.
https://codex.www.ads-software.com/Changing_File_Permissions

Some wordpress installs run out of available memory because it is set
too low in PHP. Your wordpress could be requiring more memory than PHP has allowed. Try one of these methods for increasing the amount of memory a PHP script may consume (most people just do #3)

1. If you have access to your PHP.ini file, change the line in PHP.ini
If your line shows 32M or less, try increasing it:
memory_limit = 64M;

2. If you don’t have access to PHP.ini try adding this to an .htaccess file:
php_value memory_limit 64M

3. Try adding this line to your wp-config.php file:
Increasing memory allocated to PHP
define('WP_MEMORY_LIMIT', '64M');

4. Talk to your host about their recommended solution.

Hello

It’s happening on a different website hosted by a different company; I get: An error occured while updating Fast Secure Contact Form: Could not remove the old plugin..

How to reinstall
https://www.fastsecurecontactform.com/reinstall-wordpress-version

Hello
Appreciated your help but unfortunately I have uninstalled the plugin from three different servers hosted by three different companys. Everytime there was an update the automatic updater failed and it would ‘fail to remove old files’ or similar. I would be left with a plugin folder with only one folder inside, no new files and no old. Manual updating became frustrating. On uninstalling one version this morning it too failed to do so automatically.
A real shame as it was a neat little plugin.

This problem starts when you make changes to the plugin options especially when you add extra fields. It doesn’t matter what version of php you’re running. I’ve got about 25 different wordpress sites that use this plugin. They all work except on two sites. If you add an extra field, the plugin will not update.

The only way I could get around it was to delete the si-contact-form folder (if it lets you) and reinstall the plugin again. My options remain unchanged even after the new install. I’ve stopped updating this plugin because of the issue.

This is a very good plugin, and would be great if this issue could be resolved.

Another option is to manually download the new version of the plugin and overwrite the existing files in the si-contact-form plugin folder.

Pius Ekhaeyemhe, sorry you are having trouble. Please refer to my other two replies in this topic. Everybody is not having this problem. It has to be server related.

One suggestion, before you try auto update again, first deactivate this plugin and wait 5 minutes. Your server may have open file handles and the extra time could be needed for them to close. Let me know if this helps or not.

This update also completely killed my install. I would love to just uninstall this plugin and get a different one, but in the course of trying 4 times to both manually and automatically update and then install and reinstall, I can no longer even access my site or admin. Clearly, it’s not really an isolated issue. I only knew to come here because someone I asked saw this thread.

Thanks, Mike. I’m sticking to manual update for now. It works for me. There’s a folder that cannot be deleted during the automatic update. The 5 minute waiting period may work but my best solution is to download the plugin manually, and copy all the files into the si-contact-form folder, then activate the plugin in the admin panel.

Andrea, sorry to hear what you’ve gone through. You may be having a different issue, or you might have written over something you shouldn’t have. Anyway, you may need to restore your site from a backup, hopefully you won’t lose a great deal of your content. If you don’t have a backup of your site, ask your hosting company for help.