Images disappearing on some devices

  • Beeboppaloola

    (@beeboppaloolahotmailcom)


    2 years ago

    Our images have disappeared from our Media Library and front end on some devices.
    This site is on the Avada theme, and they have had a look and can see images on their end so unable to replicate it and figure out what is wrong.

    I can see the images in Media Library incognito, but can’t see them on front end.
    I can see the front end images on Android mobile.
    Several people can’t see the front end images on iphone devices, but can on their pc or laptop.

    Can anyone suggest what I can do to fix them?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • I checked one of the places on your homepage where it seems there should have been an image, and I can see the img tag has an src-set attribute set to a 135-byte transparent data URI, while the different responsive image sizes are defined in a data-srcset attribute.

    This is usually done when lazyloading responsive images for performance, as initially the src-set value of just a few bytes is loaded, while JavaScript is then used after the initial page load to push the data-srscet values into the src-set attribute to display the actual image.

    But it seems this swapping isn’t happening (at least not from my end when I opened the homepage), meaning only the transparent data URI is loaded, and the actual images are never loaded.

    I can’t say what’s really causing this, as I don’t know what’s on your site (plus you’re using a commercial theme which I cannot install). But I can see some jQuery and JavaScript errors in the browser console… and that may be related.

    I’ll recommend you install the Health Check & Troubleshooting, use it to temporarily disable all plugins and switch to the default theme (just for your user session), and test to see if the problem persists or goes away. If the problem goes away, then you can re-enable the plugins one by one until you find the culprit that will trigger the problem again.

    Good luck!

Viewing 1 replies (of 1 total)
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