need help for visa payment

Hello @h0ssam

Thank you for reaching out to us, we are here to help. We do not know what is happening here, but you might want to take a look at the order notes (and possibly the logs in case you have “logging” enabled in the plugin settings.

The best way forward is to engage PayPal Merchant Technical Support; they can review the transaction and possibly see why the payment was returned.

Let me know if there is anything that is being caused by our plugin that we could help with to get resolved.

Kind regards,
Joost

all WooCommerce PayPal Payments users want to use the plugin without any problems, the plugin developers should try to improve the plugin to make it easy …

PayPal sandbox also not working when i try to use the demo account to buy from demo business account .. also the process not complete

and in live mode , i used another visa to buy and after that money returned and the process not complete

i think the problem from PayPal

Hello @h0ssam

We are trying our best to develop a plugin that works for everybody and are doing our very best to get issues worked out. However, issues that you are seeing might not show up on our systems, so we need information to investigate and try to reproduce them.

If you can provide us details like the system report, logs and screenshots of the issue, we can take a closer look into what is happening on your environment. If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)

Kind regards,
Joost

thx

I prefer to contact with service desk

ok, please open a private ticket with us in case you need our assistance. I will mark this thread as resolved.

Kind regards,
Joost