Order Created, Order status changed triggers do not work

Hello @kostniczka

Please install plugins in your store which can help us solve the problem you are reporting.

Query Monitor — this plugin helps you find errors that are not visible at first look, giving you clear messages along with an error path.
WP Crontrol — with the help of this plugin, you can quickly verify whether the CRON events on your site are working correctly
WP Mail Logging — ShopMagic saves information about the automations performed and whether they were successful or not, but does not keep data on specific messages. When sending emails, it’s a good idea to have this plugin active — it allows you to verify that emails are going to the expected sender, all placeholders have been processed correctly, and the email headers are as expected by the sender`

After installing this plugins try to send an email and look what this three plugins tells you. Please send error messages if these occur.

Kind regards

Hello @rzepsen,

Thank you for your answer.

I forgot to say that using your plugin I have managed to set up a follow up email (2 weeks after order) for user to rate the product. That works fine.

The only problem I have is with these 2 triggers which I mentioned above.

I’ve installed the plugins you recommended, performed an action which should trigger automations that I’ve set and the only suspicious thin I’ve noticed was in WP Crontrol:

Unexpected HTTP response code: 401 or 403
This means an access control restriction such as BasicAuth, a firewall, a security or privacy plugin, some form of password protection, or an .htaccess rule is preventing your server from accessing wp-cron.php.

This is true – right now we have .htacess password rule as the shop is still in construction. I will check if the error persists if I temporarily remove the password.

Removing password helped for 401 error in WP Crontrol, but did not for triggers ??

Do you need any specific data from these plugins?

Hello @kostniczka

I apologize for the delay. Thank you for your patience.

You wrote:
I forgot to say that using your plugin I have managed to set up a follow up email (2 weeks after order) for user to rate the product. That works fine.

This is a pro version plugin feature. We solve problems related to the plugin in the FREE version on this forum. Please report the problem to our official support channel. I would appreciate it if you also send screenshots of the plugin settings, triggers.

Kind regards

Hello @kostniczka

As we haven’t got any replies, I’m marking this topic as resolved for now.

Kind regards