Regarding amp in order confirmation emails

  • Resolved ibl92

    (@isabella92)


    2 years, 3 months ago

    Hello!

    We have a few products on our website that contain this sign: &
    One example is:
    BBQ cover for Z1 & Z1-NG

    When someone makes a purchase on our website that includes this product, the order confirmation email writes the product title like this:
    BBQ cover for Z1 & Z1-NG

    Is there any way to avoid the “amp” from appearing?

    Thank you so much!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @isabella92

    Thanks for reaching out!

    Firstly, I apologize for the delayed response.

    Is there any way to avoid the “amp” from appearing?

    I am quite confused about your issue here. Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

    Meanwhile, I replicated the scenario on my test site and this is how the Order Confirmation Email looks like on my end:

    Image Link: https://snipboard.io/X8G2J9.jpg

    Hope this helps!

    Thread Starter ibl92

    (@isabella92)

    Hello!

    Thank you for your help!

    My mistake, I was looking at a delivery order that had this amp problem, and I assumed the same problem was occurring with the order confirmation email because the delivery order is based on the order. I made a test purchase and the problem does not occur with our order confirmation email.

    The delivery order is made via Visma business system so I think the problem is with Visma.

    Hi @isabella92

    I’m glad you were able to find the culprit of your issue which is the Visma business system.+

    Since this is a third-party plugin which we don’t provide support for (please see our Support Policy here), it would be best reaching out to the plugin’s developers for further assistance here:

    https://www.visma.com/contact/

    All the best and hopefully, the issue will be fixed soon.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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