Can’t get past the quick setup

  • Resolved QuantumCloud

    (@quantumcloud)


    2 years ago

    At the finalize step it says Good Job, set up is complete. Clicking OK, gives error:

    Sorry, you are not allowed to access this page.
 This message was triggered by WordPress Core.

Call stack:
wp_die()
wp-admin/includes/menu.php:364

    Tested in both PHP 7.4.x and 8.0. Using latest WP and Better docs

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter QuantumCloud

    (@quantumcloud)

    I should mention that I also tried deactivating all other plugins and changing the theme to a default WordPress one.

    Thanks

    Plugin Support Amit Barai Alit

    (@amitbarai013)

    Hello @quantumcloud ,

    Hope you are doing well.

    We are really sorry for the inconvenience. Well, we have fixed the issue in the latest version of our BetterDocs version 2.2.2.

    Would you kindly update your plugin and check again? After that, let me know how it goes.

    Thank you!

    Thread Starter QuantumCloud

    (@quantumcloud)

    As mentioned in the OP, we are using the latest Version 2.2.2. Issue remains.

    Plugin Support Amit Barai Alit

    (@amitbarai013)

    Hi @quantumcloud,

    It seems that you have created a user role on your end and the user is restricted to get access. Will you please check the user role setting and let me know how it goes?

    Thank you.

    Thread Starter QuantumCloud

    (@quantumcloud)

    That is not correct. We tried with direct admin users. We do not have any user role manager plugin installed. Also, we tried deactivating all other plugins and changing the theme.

    Plugin Support Amit Barai Alit

    (@amitbarai013)

    Hi @quantumcloud ,

    We are really sorry to hear about the issue you are facing. It seems like an unusual issue and may happen due to any other reason. Will you please contact us here so that we can investigate the issue deeply on your end and assist you?

    Thank you.

    Plugin Support Amit Barai Alit

    (@amitbarai013)

    Hello @quantumcloud ,

    I haven’t heard from you since then. So, I was wondering if your issue has been resolved or not.

    Please let us know. I wish you a good day.

    Thank you.

    Thread Starter QuantumCloud

    (@quantumcloud)

    Issue not resolved. We are taking another route for now.

    Thanks

    Plugin Support Amit Barai Alit

    (@amitbarai013)

    Hi @quantumcloud ,

    Thanks for letting us know the update. Actually, this is an unusual issue that we couldn’t regenerate on our end, which is why we needed to investigate the issue deeply as this is happening on your end.

    However, please let us know if you need further assistance regarding any of our plugins.

    Have a good day!

Viewing 9 replies - 1 through 9 (of 9 total)
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