Misleading description – video gallery not free

  • The product description reads:

    Free gallery features in Modula Lite:
    Create image and video galleries

    As per a support response here, video gallery is a paid feature. I’m not upset about paid vs free features, rather that it’s advertised as one thing and once installed, you find out that isn’t true. If something is advertised as free, I shouldn’t have to pay for it to see if it works for my needs and then ask for a refund if it doesn’t.

    —–
    This issue was resolved so I’ve changed the star rating. I’ll revisit this review once I adequately use the product.

    • This topic was modified 1 year, 11 months ago by Rick. Reason: Issue resolved, changed star rating
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Cristian Raiber

    (@cristianraiber-1)

    @rferrall – you’re right about this, and we’ll address it shortly.

    This 1* review is deserved; we dropped the ball on this.

    Sincerely,
    /Cristian.

    Plugin Author Cristian Raiber

    (@cristianraiber-1)

    FWIW – we’ve updated our plugin’s readme and removed the “video gallery” part from the description, which was misleading and is why we got this 1*.

    Thanks for reporting it @rferrall!

    Much love,
    /Cristian.

    Thread Starter Rick

    (@rferrall)

    There was a 3-part reason for the 1-star review. I initially found your plugin through your site, not www.ads-software.com. I was interested enough that I was ready to purchase pending a demo, but then couldn’t find a demo linked anywhere to be sure it looked like what I wanted. I was about to call it quits on your product and keep looking, but then decided to Google ‘Modula demo’, which brought me here. Then, I saw that you could actually test/use the video gallery part as per the description, which is what I am looking for, then installed it and found out that you couldn’t without purchase. Then I saw that another user brought it up over 1 month ago that video gallery was listed as free but really wasn’t yet the main page still showed it as a free function.

    I appreciate you fixing the listed issue.

    Plugin Author Cristian Raiber

    (@cristianraiber-1)

    Hi @rferrall,

    Thank you for taking the time to respond and bring this issue to our attention. We’re sorry for any trouble this may have caused. We never intended to advertise our product falsely. We are only human, and sometimes mistakes happen.

    I will track down the previous review and let the customer know we have taken care of the issue. Thank you again for bringing this to our attention, and please let us know if there is anything else we can do to make things right.

    Best regards,
    /Cristian.

    • This reply was modified 1 year, 11 months ago by Cristian Raiber. Reason: some typos
Viewing 4 replies - 1 through 4 (of 4 total)
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