Elementor Widgets are Greyed Out in Elementor

  • Resolved markisparki

    (@markisparki)


    2 years, 3 months ago

    Hi There

    Thanks for this plugin – I very much appreciate it.

    Like a few others, since the 3.8.0 update I have had problems with the elementor editor. It loads fine, but the editor panel (not the properties panel) simply shows grey boxes. I can select the boxes and even edit the widgets, but I do not get any visual editor – I can only use the left panel.

    I have tried version 4.9.38, .39 and .40 with and without the suggested add_filter edit (from other support topics) to the functions.php file of my child theme and nothing seems to work.

    I can use safe mode on the elementor editor and it loads, or deactivate this plugin and it loads (but then I can’t edit my modal popups, of course).

    Any idea on a possible fix?

    Cheers

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter markisparki

    (@markisparki)

    This also happens with elementor 3.8.1 (I am a pro user for elementor)

    Screenshot: https://snipboard.io/1tkYb7.jpg

    Plugin Author Leap13

    (@leap13)

    Hi @markisparki

    We are so sorry for any inconvenience you are having.

    May I ask did you try to deactivate Premium Addons and see if the issue exists?

    Regards

    Thread Starter markisparki

    (@markisparki)

    Thanks for getting back to me.

    I am not sure what you mean? I have already said that if I deactivate this plug-in then the editor loads fine.

    I can use safe mode on the elementor editor and it loads, or deactivate this plugin and it loads (but then I can’t edit my modal popups, of course).

    Please advise if you need me to do something else in case I am misunderstanding you, for which I apologize in advance! ??

    Plugin Author Leap13

    (@leap13)

    Hi @markisparki

    I’m so sorry for the misunderstanding. Please accept my apology.

    Could you please share a screenshot of your server config? You can find this on your WP Dashboard -> Premium Addons -> System Info tab.

    Also, may I ask are you using Display Conditions feature from Premium Addons on your page?

    Regards,
    John

    Thread Starter markisparki

    (@markisparki)

    Hello again – thank you for responding…it is very much appreciated.

    Here is the screenshot you requested.

    No, we don’t use Display Conditions, only your excellent Modal Popup – it is fundamental to so much of our site.

    Looking forward to a fix in due course…

    Cheers – Mark

    • This reply was modified 2 years, 2 months ago by markisparki.
    • This reply was modified 2 years, 2 months ago by markisparki.
    Plugin Author Leap13

    (@leap13)

    Hi Mark,

    Well, I believe those specs should be enough to run Premium Addons. I suspect there is a conflict between Premium Addons and one of the installed plugins.

    So, could you please run the editor page, hit ctrl + shift + c on your keyboard, then navigate to Console tab and share a screenshot? We need to check if there are any console errors coming from one of the installed plugins.

    Regards

    Thread Starter markisparki

    (@markisparki)

    Hi There

    Sorry for the delay in responding, but there was too much for a screenshot. I have saved the console output both from Chrome and from Edge when loading the editor page and there are around 40-50 errors, which if I disable the plugin allows the editor to load quickly and normally without them being present.

    You can jump to the errors by searching for ‘Uncaught’ or ‘error’ – but you probably now to navigate these logs better than me!

    I put links to the 2 text file exports below.

    Chrome console log
    Edge console log

    Thanks for your help in this – I really appreciate it.

    Cheers

    Mark

    Thread Starter markisparki

    (@markisparki)

    @leap13 Hi there… Did the files I posted help at all? Would love to get this sorted, if at all possible.

    Thanks for your assistance… Mark

    Plugin Author Leap13

    (@leap13)

    Hi @markisparki

    I have checked the screenshots showing the console errors, but I believe none of the errors are related to Premium Addons. May I ask do you see the errors when you deactivate the plugin?

    Our devs team would be more than glad to check this further as I believe it can happen due to a conflict with one of the installed plugins. So, could you please send us a message on our website so we can check and update this topic with the solution?

    Regards

    Thread Starter markisparki

    (@markisparki)

    All done. I have created a ticket on your website: #414243

    But to answer the questions you asked here – the errors immediately disappear once I deactivate your plugin (and leave all the other plugins alone).

    I also note that the grey boxes only appear after a modal popup widget from your plugin. Other Premium Addon widgets do not seem to cause the error.

    I look forward to hearing from you on the ticket you have asked me to open, or here, as you choose.

    Thanks again…

    Plugin Author Leap13

    (@leap13)

    Thanks so much @markisparki, I can see the team is following up with you and we will update this topic with the solution once the team fixes the issue for you.

    Regards

Viewing 11 replies - 1 through 11 (of 11 total)
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