Pop up on every page

  • Resolved weareqed

    (@weareqed)


    2 years, 2 months ago

    Hi Spotlight,

    Before I start, I’d like to say a couple of things; I like your plugin and you arent the only ones doing this but you are by far the worse offenders.

    This appears on literally every page, irrelevant if I dismiss it or not – Just stop it. If it persists then I don’t care how much I like your plugin, I will change all my clients away from it and dissuade any from opting for the pro version.

    I get the need to try and sell the pro version for a revenue stream, but what’s the point of having a dismiss button if it reappears as soon as I move to another screen – Annoying doesn’t even come close.

Viewing 1 replies (of 1 total)
  • Plugin Author Mark Zahra

    (@markzahra)

    Hey @weareqed, that notice should only appear once and should never reappear if it’s dismissed. The fact it keeps popping up for you tells me that there may be something conflicting with Spotlight and causing this to happen – perhaps another plugin that uses Freemius, which is what powers these notices.

    This isn’t the experience we want for our users so we’ll be happy to take a closer look. I can assure you that what you’ve seen so far is in no way intentional.

    You did mention other clients that may be using Spotlight. Do you see this on only one website or are there others experiencing the same issue right now?

    Can you please reach out to us through our support form and send us a list of the other active plugins on this site in particular?

    Since it’s the holiday period at the moment, it may take us a bit longer than usual to rectify the problem. I hope that’s not too much trouble for you.

Viewing 1 replies (of 1 total)
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