504 error

hello

Thank you for using our pugins,

please provide more details, is this issue happened after the installation or after using the plugin for a while? and what is the plugin version?

I have been using the plugin for many months. It is versions 13.1

fine, you are talking about the PRO version, Right?

Yes, Pro

Thank you for letting us know, please contact the support team here

https://www.plugins-market.com/contact-us/

What? I thought this was the support location. 5 days to get this response is totally unacceptable. You obviously have no idea what is happening or simply cannot help. In either case it means I will be deactivating and deleting the plugin. Thanks.

”?I thought this was the support location. 5 days to get this response is totally unacceptable.”

Moderator note:

You do understand that (1) this is a holiday week/weekend and (2) you’re using a commercial/premium theme/plugin, so please use their official support channel. We feel they are best equipped to support their products.

Commercial products are not supported in these forums: https://make.www.ads-software.com/support/trouble/section-1-getting-started/what-is-not-supported

My apologies, but this was where I was directed for support from the plugin itself and I would have expected the plugin owner to have made that suggestion.