Password is Incorrect error

  • Resolved ffrauca

    (@ffrauca)


    1 year, 11 months ago

    The registration process creates the user in the website db. The activation process also works ok. The issue is at “login”. Although the password is well written, it says “Password is incorrect. Please try again.”.

    If I try to loggin directly with the user/pass combination, directly to the wordpress admin site, it works perfectly.

    Something is not working between the plugin and the site, at the moment of validating the password

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • @ffrauca

    How did you setup the identification of the user in the UM Login Form:
    username or email or user can select which one to use?

    Other fields from the Registration Form are not possible to use.

    The error message “Password is incorrect. Please try again.” will not only indicate a bad password but also that the identification of the user is not possible (bad email or username) in order to make it more difficult to guess logins.

    If you are using server side caching (LiteSpeed) or a WP Plugin for caching of the UM Pages turn off the caching of the UM pages and read this guide:

    https://docs.ultimatemember.com/article/1595-caching-problems

    Plugin Support andrewshu

    (@andrewshu)

    Hi @ffrauca

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)
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