[Plugin: Amazon Store] Horrible support

  • Resolved russ1106

    (@russ1106)


    14 years, 6 months ago

    This plugin creator (OnlineVelocity) makes it sound like they listen to all their users and apply fixes, but heres the thing. They are not active at all in their own forums, ignoring customer questions, bug request fixes, etc. Yes, we are customers since they make money off of us.

    I am also a bit concerned and would love it if someone could take a look at the coding to make sure it is correct. But I had 88 unique clickthroughs to Amazon via this plugin and 0 sales. I just find that really weird because my conversion rates for affiliate programs and e-commerce are not even that bad, nor have they even gotten that close to being that bad. So my question is, does the coding truly take 1 in 5 sales, or is it bugged and taking all of them?

    I strongly believe in supporting a person or company who stands behind their product and provides strong customer based support. If this were a free program then I would be a bit more patient with the lack of support, but since they are making money from this, I expect nothing less than awsome customer support.

    In summary, until they can become more active in their own forums and address customer questions, concerns, etc. I would strongly suggest not even installing this plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter russ1106

    (@russ1106)

    Sorry this post is for the “Amazon Niche Store” plugin made by OnlineVelocity. There are more than one plugin with that name, so the creator is the thing to look for on this one.

    Plugin Author onlinevelocity

    (@onlinevelocity)

    Thanks for posting your concerns with the Amazon Store. I can assure you the code is not bugged as you post. We are unable to answer all of the questions and comments for this plugin. We do have plans to offer a paid version in the near future that will not use the 1/5 ratio. But we felt it was necessary to help compensate the time spent programming this plugin. If you feel uncomfortable with this plugin in any way you shouldn’t use it (its that simple).
    But we will try to be more active. And if anyone wants to help moderate some of the questions please send an email.
    Again thanks for the comments ??

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘[Plugin: Amazon Store] Horrible support’ is closed to new replies.