stock quantity problems in special cases

  • Hello,

    Your plugin is very good and nice, but we are facing the following problem:

    Suppose we have originally 30 items of product A, 8 of them in customers’ baskets. So, we still have 22: (30-8=22 items).

    If a customer (suppose named customer1) added 3 items of product A to his basket, and another customer (suppose named customer2) added 7 items of the same product A to his basket.

    Till now, everything is correct and ok, we should now have 30-8-3-7=12 items of product A.

    The problem starts when customer1 or customer2 tries to increase the amount in his basket.

    In this case, the basket allows him to increase the quantity to an amount more than 12 (exactly, to the max amount available at the moment he added the item to his basket the first time, which is 30-8=22 for customer1 and 30-8-7=12 for customer2, and consequently, if customer1 increased the quantity to 22 and checked out, then the item (product A) in the basket of customer2 will shows “out of stock” and force customer2 to remove it from his basket before allowing him to continue to checkout the other items in his basket)

    This behavior appeared several times with different customers and different items and took a long time before we understood the exact situation.

    Note that: All that happens before the time expiry in both baskets.

    So, would you please solve the problem if it is in your plugin or guide us to solve it if not?

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author James Golovich

    (@jamesgol)

    This is usually not possible in most situations. The plugin checks the virtual levels before allowing them to be added, but if other plugins or your theme change the behavior there could be conflicts.

    Thread Starter bspro21

    (@bspro21)

    Thank you for your answer.

    I haven’t any special plugin that may affect WooCommerce products, and I have tried to change the theme.

    But after your answer, I have updated all the plugins and especially WooCommerce to the latest version 7.2.2, and tested again. Everything seems to be ok till now, I am waiting for our customers’ report.

    I hope to be solved.

    It may be I had a problem in WooCommerce and corrected once updated, or it may not always appear and the cause is something else.

    Anyway, I will follow that and update you if the problem persists or if a clear cause appears to all benefit from that.

    Thank you again for your efforts and great plugin.

Viewing 2 replies - 1 through 2 (of 2 total)
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