Customer orders not showing

HI @jesska

Thanks for reaching out!

I understand that the My Account > Orders page of your site is not working properly.

On my personal site, this is how it looks like:

Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Let us know how it goes!

Thank you.

Please see below status report.

WordPress Environment

WordPress address (URL): https://3dprintworx.com.au
Site address (URL): https://3dprintworx.com.au
WC Version: 7.2.2
REST API Version: ?</img> 7.2.2
WC Blocks Version: ?</img> 8.9.2
Action Scheduler Version: ?</img> 3.4.0
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 7.2.2
WC Database Prefix: pza_
Total Database Size: 60.30MB
Database Data Size: 54.32MB
Database Index Size: 5.98MB
pza_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
pza_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pza_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
pza_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
pza_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
pza_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pza_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pza_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pza_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_actionscheduler_actions: Data: 0.22MB + Index: 0.17MB + Engine InnoDB
pza_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_actionscheduler_logs: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
pza_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pza_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
pza_cr_local_forms: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
pza_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
pza_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pza_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
pza_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
pza_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pza_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
pza_gla_merchant_issues: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
pza_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pza_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_options: Data: 6.08MB + Index: 0.14MB + Engine InnoDB
pza_postmeta: Data: 9.50MB + Index: 1.97MB + Engine InnoDB
pza_posts: Data: 6.50MB + Index: 0.25MB + Engine InnoDB
pza_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
pza_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pza_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pza_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pza_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
pza_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pza_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pza_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_usermeta: Data: 0.19MB + Index: 0.13MB + Engine InnoDB
pza_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pza_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
pza_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
pza_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pza_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pza_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pza_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
pza_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pza_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pza_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
pza_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pza_wfconfig: Data: 3.28MB + Index: 0.00MB + Engine InnoDB
pza_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_wffilemods: Data: 16.55MB + Index: 0.00MB + Engine InnoDB
pza_wfhits: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
pza_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
pza_wfknownfilelist: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
pza_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pza_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
pza_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pza_wfstatus: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
pza_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
pza_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_woo_shippment_provider: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
pza_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pza_yoast_indexable: Data: 1.44MB + Index: 0.19MB + Engine InnoDB
pza_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
pza_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
pza_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
pza_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
pza_zip_tokenisation: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

Post Type Counts

attachment: 299
bdthemes-testimonial: 3
br_filters_group: 3
br_product_filter: 4
cms_block: 22
custom_css: 1
elementor_library: 9
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
jp_vid_sitemap: 1
mc4wp-form: 1
nav_menu_item: 8
oembed_cache: 2
page: 12
portfolio: 9
post: 2
postman_sent_mail: 250
product: 112
revision: 341
shop_coupon: 1
shop_order: 52
shop_order_refund: 2
woodmart_sidebar: 1
woodmart_size_guide: 1
wp_global_styles: 2
wpcf7_contact_form: 2
yith_wcan_preset: 3

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

Active Plugins (31)

Afterpay Gateway for WooCommerce: by Afterpay – 3.5.2
Akismet Anti-Spam: by Automattic – 5.0.2
Code Snippets: by Code Snippets Pro – 3.2.2
Contact Form 7: by Takayuki Miyoshi – 5.7.2
Customer Reviews for WooCommerce: by CusRev – 5.14.0
Elementor Pro: by Elementor.com – 3.9.2
Elementor: by Elementor.com – 3.9.2
Essential Addons for Elementor: by WPDeveloper – 5.5.2
Google Listings and Ads: by WooCommerce – 2.3.5
Site Kit by Google: by Google – 1.90.1
Health Check & Troubleshooting: by The www.ads-software.com community – 1.5.1
Jetpack: by Automattic – 11.6
Kadence WooCommerce Email Designer: by Kadence WP – 1.5.7
Meta Box: by MetaBox.io – 5.6.15
Post SMTP: by Post SMTP – 2.3.1
Really Simple SSL: by Really Simple Plugins – 6.0.14
Rollback Update Failure: by Andy Fragen
Ari Stathopolous
Colin Stewart
Paul Biron – 3.3.1

UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.22.25.26

Wizpay Gateway for WooCommerce: by Wizpay – 1.3.6
Advanced Shipment Tracking for WooCommerce: by zorem – 3.5.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce Shipping & Tax: by WooCommerce – 2.1.1
WooCommerce Square: by WooCommerce – 3.4.2
WooCommerce: by Automattic – 7.2.2 (update to version 7.2.3 is available)
ShopLentor – WooCommerce Builder for Elementor & Gutenberg: by HasThemes – 2.5.3
Wordfence Security: by Wordfence – 7.8.2
Yoast SEO: by Team Yoast – 19.13
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.10

YITH WooCommerce Ajax Product Filter: by YITH – 4.17.0
YITH WooCommerce Wishlist: by YITH – 3.16.0
Zip - WooCommerce: by Zip – 2.3.16

Inactive Plugins (0)

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Settings

API Enabled: ?</img>
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?</img>
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: ?</img> Page not set
Cart: ?</img> Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ?</img> Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: #9017 - /my-account/
Terms and conditions: #9136 - /privacy-policy/

Theme

Name: Hello Elementor
Version: 2.6.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?</img>

Templates

Overrides: –

Square

Environment: Production
Tokenization Enabled:
Debug Mode: Off

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img> Next scheduled: 2023-01-12 05:48:02 +10:30
Options: ?</img>
Notes: 72
Onboarding: completed

Action Scheduler

Complete: 465
Oldest: 2022-12-12 13:34:49 +1030
Newest: 2023-01-12 13:30:00 +1030

Pending: 5
Oldest: 2023-01-12 13:34:33 +1030
Newest: 2023-01-16 16:14:36 +1030

Status report information

Generated at: 2023-01-12 13:34:56 +10:30
`

Hi,

To clarify, did you switch your theme temporarily to Storefront? Did that change the result?

Can you please navigate under WooCommerce > System Status > Logs? (if any error is visible, let us know).

Hi Ignor,

I am using a plain hello elementor theme which i use accross all of my websites and never had an issue like this before.

I have used the storefront and still having the same issue. I posted my log above in my previous comment.

Thanks

Hi,

Sorry for asking, can you please send again the error log? I could not see it in this thread, they can be found under WooCommerce > System Status > Logs.

Kind regards.

Hi Igor,

It seems to only come up with a Wizpay log

Please see below:

12-16-2022 @ 10:30:14 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-16-2022 @ 10:30:14 - ========= call_limit_api() function called

12-16-2022 @ 10:30:14 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-16-2022 @ 10:30:14 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-16-2022 @ 11:29:07 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-16-2022 @ 11:29:08 - ========= call_limit_api() function called

12-16-2022 @ 11:29:08 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-16-2022 @ 11:29:08 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-16-2022 @ 12:30:19 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-16-2022 @ 12:30:20 - ========= call_limit_api() function called

12-16-2022 @ 12:30:20 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-16-2022 @ 12:30:20 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-16-2022 @ 13:30:02 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-16-2022 @ 13:30:02 - ========= call_limit_api() function called

12-16-2022 @ 13:30:02 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-16-2022 @ 13:30:02 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-16-2022 @ 14:31:05 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-16-2022 @ 14:31:05 - ========= call_limit_api() function called

12-16-2022 @ 14:31:05 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-16-2022 @ 14:31:05 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-16-2022 @ 15:36:05 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-16-2022 @ 15:36:06 - ========= call_limit_api() function called

12-16-2022 @ 15:36:06 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-16-2022 @ 15:36:06 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-16-2022 @ 16:30:13 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-16-2022 @ 16:30:13 - ========= call_limit_api() function called

12-16-2022 @ 16:30:13 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-16-2022 @ 16:30:13 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-16-2022 @ 17:32:03 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-16-2022 @ 17:32:03 - ========= call_limit_api() function called

12-16-2022 @ 17:32:03 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-16-2022 @ 17:32:03 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-16-2022 @ 18:35:01 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-16-2022 @ 18:35:02 - ========= call_limit_api() function called

12-16-2022 @ 18:35:02 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-16-2022 @ 18:35:02 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-16-2022 @ 19:29:28 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-16-2022 @ 19:29:28 - ========= call_limit_api() function called

12-16-2022 @ 19:29:28 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-16-2022 @ 19:29:28 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-16-2022 @ 20:32:16 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-16-2022 @ 20:32:16 - ========= call_limit_api() function called

12-16-2022 @ 20:32:16 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-16-2022 @ 20:32:16 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-16-2022 @ 21:29:38 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-16-2022 @ 21:29:38 - ========= call_limit_api() function called

12-16-2022 @ 21:29:38 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-16-2022 @ 21:29:38 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-16-2022 @ 22:29:48 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-16-2022 @ 22:29:48 - ========= call_limit_api() function called

12-16-2022 @ 22:29:48 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-16-2022 @ 22:29:48 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-16-2022 @ 23:32:40 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-16-2022 @ 23:32:40 - ========= call_limit_api() function called

12-16-2022 @ 23:32:40 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-16-2022 @ 23:32:40 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-17-2022 @ 00:32:31 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-17-2022 @ 00:32:31 - ========= call_limit_api() function called

12-17-2022 @ 00:32:31 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-17-2022 @ 00:32:31 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-17-2022 @ 01:30:01 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-17-2022 @ 01:30:02 - ========= call_limit_api() function called

12-17-2022 @ 01:30:02 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-17-2022 @ 01:30:02 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-17-2022 @ 02:32:46 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-17-2022 @ 02:32:46 - ========= call_limit_api() function called

12-17-2022 @ 02:32:46 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-17-2022 @ 02:32:46 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-17-2022 @ 03:29:26 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-17-2022 @ 03:29:26 - ========= call_limit_api() function called

12-17-2022 @ 03:29:26 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-17-2022 @ 03:29:26 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-17-2022 @ 04:30:55 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-17-2022 @ 04:30:55 - ========= call_limit_api() function called

12-17-2022 @ 04:30:55 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-17-2022 @ 04:30:55 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-17-2022 @ 05:33:27 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-17-2022 @ 05:33:27 - ========= call_limit_api() function called

12-17-2022 @ 05:33:27 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-17-2022 @ 05:33:27 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-17-2022 @ 06:32:28 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-17-2022 @ 06:32:29 - ========= call_limit_api() function called

12-17-2022 @ 06:32:29 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-17-2022 @ 06:32:29 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-17-2022 @ 07:30:19 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-17-2022 @ 07:30:20 - ========= call_limit_api() function called

12-17-2022 @ 07:30:20 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-17-2022 @ 07:30:20 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-17-2022 @ 08:33:32 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-17-2022 @ 08:33:33 - ========= call_limit_api() function called

12-17-2022 @ 08:33:33 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-17-2022 @ 08:33:33 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

12-17-2022 @ 09:37:57 - ========= api called url (get_wizardpay_api) = https://api.wizpay.com.au/v1/api/GetPurchaseLimit

12-17-2022 @ 09:37:57 - ========= call_limit_api() function called

12-17-2022 @ 09:37:57 - Capture Settings = Checked, merchantReference = , WZTransactionID = , Amount = AUD, paymentDescription = , responseCode = 200, errorCode = , errorMessage = , transactionStatus = , paymentStatus =

12-17-2022 @ 09:37:57 - Array
(
[minimumAmount] => 10
[maximumAmount] => 2000
[responseCode] => 200
[errorCode] =>
[errorMessage] =>
)

Howdy @jesska

Thank you for reaching back, with further information on this.

Since the theme conflict is ruled out, after testing with Storefront active, can you please perform a plugin conflict test on your site and let us know of your findings?

Here are some steps you can follow:

• Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
• Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
• Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

For more detailed instructions, check out How to test for plugin and theme conflicts.

Tools to help with troubleshooting

Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

Please let us know how that goes.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Hi Gabriel,

Sorry I missed the last message. This is still not resolved and I tried to remove plugins and the issue is still there.

Thanks

Hi,

Sorry to hear that the issue persists.

May I ask can you update WooCommerce to the latest version (under wp-admin > plugins) as well as the WooCommerce database (under WooCommerce > status > tools > update database) to see if that helps to solve the issue?

You can use the WP Staging?plugin to create a staging site to perform these updates, so that you will not have to touch/affect the live site.

Does that make a difference?

Hi Ignor,

The Woocomerece plugin is updated to the latest version, same with the database.

Is there any other options we can try?

Thanks

• This reply was modified 1 year, 10 months ago by jesska.

Hi,

Sorry to hear that.

Does the site is using any custom code, or any CSS code? You can temporarily disable the custom code and check again to see if this is affecting the normal behavior when showing the orders.

Let us know how that goes.

Hi Igor,

There is no custom code etc, I just have the hello elementor theme and build it with elementor items. Is there anything else I can check?

Thanks

Hi,

I noticed there is a cache plugin installed. Please clear your site cache. Please note that, hosting servers provide caching services as well; be sure that cache has been cleared as well.

Does that make a difference? Let us know how that goes.

Hi Ignor,

I cleared the cache and the minify cache, then cleared the hosting cache and mechcache. Then logged in via incognito mode, still not showing up on the customer side.

Thanks