• Resolved progress000

    (@progress000)


    Hi,
    We are faicing the issue with Kadence free theme and Elementor Pro, with a basic function like anchor widget. I added the anchor widget from elementor to the theme, when i click the link word or button the achor works and directs me to the place where it should, however the theme creates an extra url (please see video https://imgur.com/a/l83s0o5 ) and for example when you refresh the page it will jump again to the achor section.
    We have contacted the Elementor support team first and they back tu us with this:


    “After I disabled all 3rd party plugins besides Elementor, and Elementor pro and switched the theme to the Hello Elementor, the issue disappeared. Please check the following loom I made for you.


    Please check the test page I made for you:

    https://lukaszz7.sg-host.com/elementor-stagin/00test-page/


    You should click on the red button.


    In this case, as we have no control over coding for third-party plugins or themes, we highly recommend that you report this issue to the support team for this theme Kadence so they may further troubleshoot and provide any recommendation (or possible fix) to resolve this issue.”
    Here is the primary website where the issu occures:


    https://lukaszz7.sg-host.com/product-category/sportswear/men/leggings-men/


    Here is the website where the issu was fixed by elementor, so no kadence theme instaled:


    https://lukaszz7.sg-host.com/elementor-stagin/00test-page/


    So the theme is causing the issue for sure. Any help would be appriciated, this is so basic fuction that we do no want tu use for it 3rd party plugins as it is only anchor. We are not realy techical people but we will follow your guidance.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • hannah

    (@hannahritner)

    Hi

    Thanks for reaching out! In Appearance > Customize > General > Performance try disabling “Enable Scroll To ID”. Then clear your cache. Does that resolve by chance?

    Kindly,

    Hannah

    Thread Starter progress000

    (@progress000)

    Hi Hannah,

    Thank you so much! you were right, that fixed our issue.

    You are a star, Thanks!

    hannah

    (@hannahritner)

    Oh good! Happy to help ??

    Best,

    Hannah

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Anchor Elementor Pro and Kadence Theme not working’ is closed to new replies.