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Resolved marchajj
(@marchajj)

2 years, 1 month ago

Dear team kindly note I want to enter prices excl. VAT to my products backend here: https://prnt.sc/ElWTPDHaEQjo , https://prnt.sc/Xm0XXH6Huprl , https://prnt.sc/LNmDRIclBANJ but im always getting at checkout VAT = 0% why? my shop is in saudi arabia and tax VAT system is 15% and all my prices are excVAT and i want to charge the 15% on the checkout, its not showing why? should i put taxable in the pricing for all my products to enable it? can someone help please?

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

(@xue28)

Thanks for reaching out!

Firstly, I commend you for sending the screenshots as well about your issue here. ?? I would just need one more screenshot of your Tax Classes settings here.

Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

Thread Starter

marchajj

(@marchajj)

2 years, 1 month ago

hi @xue28 Thanks for your kind support and reply. kindly note the requested screenshot: https://prnt.sc/HifV3IyYWdcs   Woocommerce system report: 

WordPress Environment

WordPress address (URL): https://dev1.kadoonstore.com
Site address (URL): https://dev1.kadoonstore.com
WC Version: 7.2.3
REST API Version: ?</img> 7.2.3
WC Blocks Version: ?</img> 8.9.4
Action Scheduler Version: ?</img> 3.4.0
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?</img>
WP Cron: –
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 208 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.87.0
OpenSSL/1.1.1s

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.37-MariaDB
Max Upload Size: 200 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

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WC Database Prefix: wp_
Total Database Size: 610.27MB
Database Data Size: 470.71MB
Database Index Size: 139.56MB
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Post Type Counts

acf-field: 1
acf-field-group: 1
attachment: 8451
blocked_user: 1
br_labels: 5
br_sale_report: 1
ct_afc: 1
custom_css: 2
customize_changeset: 118
elementor_library: 34
fgf_master_log: 423
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mc4wp-form: 1
nav_menu_item: 601
oembed_cache: 19
page: 417
pfw_table: 1
popup: 3
popup_theme: 8
post: 182
product: 1100
revision: 3749
shop_order: 7875
shop_order_refund: 36
social_icon: 2
woo_mb_template: 12
wp_global_styles: 1
wpcf7_contact_form: 25
wpcode: 2
wpt_product_table: 1
zn_layout: 2
zn_pb_templates: 2
znpb_template_mngr: 1

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

Active Plugins (45)

Template Library and Redux Framework: by Extendify – 4.3.21
WPML Multilingual CMS: by OnTheGoSystems – 4.5.14
WP Activity Log for Yoast SEO: by WP White Security – 1.3.0
Aramex Shipping WooCommerce: by aramex.com – 1.1.16
iThemes Security: by iThemes – 8.1.4
Code Snippets: by Code Snippets Pro – 3.2.2
Contact Form 7 Multilingual: by OnTheGoSystems – 1.1.0
Contact Form 7: by Takayuki Miyoshi – 5.7.2
Elementor: by Elementor.com – 3.10.0
File Manager Advanced: by modalweb – 5.0.2
WPCode Lite: by WPCode – 2.0.6
KiteStudio Core: by KiteStudio – 2.4.3
Klaviyo: by Klaviyo
Inc. – 3.0.6

KiteStudio Pro Tools: by KiteStudio – 1.8.0
MyFatoorah - WooCommerce: by MyFatoorah – 2.2.0
Naqel Shipping: by Technas Solutions – 1.7.0
Product Recommendation Quiz for eCommerce: by RevenueHunt – 2.0.17
Slider Revolution: by ThemePunch – 6.5.31
Simple COD Fee for WooCommerce: by Andreas Sofantzis – 1.4
SMSA Shipping (official): by SMSA Express – 1.3
Tabby Checkout: by Tabby – 4.1.3
Where Did You Hear About Us Checkout Field for WooCommerce: by Wooassist – 1.2.0
Challan Pro: by WebAppick – 4.2.2
Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.3
Return Refund and Exchange for WooCommerce: by WP Swings – 4.0.9
WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.1.1
WooCommerce Points and Rewards: by WooCommerce – 1.6.31
RMA Return Refund & Exchange for WooCommerce Pro: by WP Swings – 5.0.4
WooCommerce: by Automattic – 7.2.3 (update to version 7.3.0 is available)
WordPress Importer: by wordpressdotorg – 0.8
Yoast SEO: by Team Yoast – 19.14
WP Activity Log for WooCommerce: by WP White Security – 1.5.0
WP All Export: by Soflyy – 1.3.8
WP All Import: by Soflyy – 3.7.1
WP File Manager: by mndpsingh287 – 7.1.7
WP Headers And Footers: by WPBrigade – 2.0.1
WP Activity Log: by WP White Security – 4.4.3
WP All Export - WooCommerce Export Add-On Pro: by Soflyy – 1.0.5
WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.4
WPML All Import: by OnTheGoSystems – 2.3.0
WPML Media: by OnTheGoSystems – 2.7.1
WPML String Translation: by OnTheGoSystems – 3.2.3
YITH WooCommerce Checkout Manager: by YITH – 1.4.5
YITH WooCommerce Compare: by YITH – 2.22.0
YITH WooCommerce Wishlist: by YITH – 3.17.0

Inactive Plugins (21)

Autoptimize: by Frank Goossens (futtta) – 3.1.4
Cities Shipping Zones for WooCommerce: by Condless – 1.2.1
Classic Editor: by WordPress Contributors – 1.6.2
Coupon Affiliates for WooCommerce (PRO): by RelyWP – 5.2.0.1
Duplicator: by Snap Creek – 1.5.1
Free Gifts for WooCommerce: by FantasticPlugins – 5.9
Go Live Update Urls: by OnPoint Plugins – 6.5.1
HTML in Category Descriptions: by Arno Esterhuizen – 1.2.3
Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.3.6
Order Export & Order Import for WooCommerce: by WebToffee – 2.3.0
OTGS Installer: by OnTheGoSystems – 3.0.3
Social Icons: by ThemeGrill – 1.7.4
Tawk.to Live Chat: by Tawkto – 0.7.2
WooCommerce Extended Coupon Features: by Soft79 – 3.1.1
WooCommerce Gateways Country Limiter: by OnTheGoSystems – 1.4
WooCommerce Product CSV Import Suite: by WooCommerce – 1.10.38
WooCommerce Product Table: by Barn2 Plugins – 2.6.3
WooCommerce URL Coupons: by SkyVerge – 2.9.3
WP Ajax Load More Pagination: by Processby – 1.1.5
WP Fastest Cache: by Emre Vona – 1.0.9
WPML String Translation: by OnTheGoSystems – 3.2.2

Dropin Plugins (1)

maintenance.php: maintenance.php

Must Use Plugins (1)

Elementor Safe Mode: by Elementor.com – 1.0.0

Settings

API Enabled: –
Force SSL: –
Currency: SAR (?.?)
Currency Position: right_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?</img>
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #58346 - /shopk/
Cart: #1291 - /cart-3/
Checkout: #38367 - /en/checkout-3/
My account: ?</img> Page visibility should be public
Terms and conditions: ?</img> Page ID is set
but the page does not exist

Theme

Name: pinkmart
Version: 3.6.4
Author URL: https://kitestudio.co/
Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?</img>

Templates

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: pinkmart/woocommerce/cart/cart-empty.php
pinkmart/woocommerce/cart/cart-shipping.php
pinkmart/woocommerce/cart/cart.php
pinkmart/woocommerce/cart/cross-sells.php
pinkmart/woocommerce/cart/mini-cart.php
pinkmart/woocommerce/checkout/form-billing.php
pinkmart/woocommerce/checkout/form-checkout.php
pinkmart/woocommerce/checkout/form-login.php
pinkmart/woocommerce/checkout/form-shipping.php
pinkmart/woocommerce/content-product-cat.php
pinkmart/woocommerce/content-product.php
pinkmart/woocommerce/content-single-product.php
pinkmart/woocommerce/content-widget-product.php
pinkmart/woocommerce/global/breadcrumb.php
pinkmart/woocommerce/global/form-login.php
pinkmart/woocommerce/loop/add-to-cart.php
pinkmart/woocommerce/loop/loop-end.php
pinkmart/woocommerce/loop/loop-start.php
pinkmart/woocommerce/loop/no-products-found.php
pinkmart/woocommerce/myaccount/form-login.php
pinkmart/woocommerce/myaccount/navigation.php
pinkmart/woocommerce/product-searchform.php
pinkmart/woocommerce/single-product/add-to-cart/variable.php
pinkmart/woocommerce/single-product/meta.php
pinkmart/woocommerce/single-product/price.php
pinkmart/woocommerce/single-product/product-image.php
pinkmart/woocommerce/single-product/product-thumbnails.php
pinkmart/woocommerce/single-product/rating.php
pinkmart/woocommerce/single-product/related.php
pinkmart/woocommerce/single-product/tabs/tabs.php
pinkmart/woocommerce/single-product/up-sells.php
pinkmart/woocommerce/single-product-reviews.php

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img> Next scheduled: 2022-07-13 21:45:25 +03:00
Options: ?</img>
Notes: 56
Onboarding: completed

Action Scheduler

Complete: 13,171
Oldest: 2022-10-01 09:20:48 +0000
Newest: 2023-01-14 05:32:33 +0000

Failed: 58
Oldest: 2021-01-14 12:07:45 +0000
Newest: 2022-10-01 11:08:36 +0000

Pending: 1
Oldest: 2023-01-15 05:02:11 +0000
Newest: 2023-01-15 05:02:11 +0000

Status report information

Generated at: 2023-01-14 08:33:59 +03:00



as for fatal error:
fatal-errors-2022-07-13-408de42f33978877cf48f40dc3958a5f.log 

2022-07-13T09:35:29+00:00 CRITICAL Uncaught Error: Call to private method WC_Tracker::get_tracking_data() from context 'Woo_Refund_And_Exchange_Lite_Common' in /home/kadoon/public_html/dev1/wp-content/plugins/woo-refund-and-exchange-lite/common/class-woo-refund-and-exchange-lite-common.php:397
Stack trace:
#0 /home/kadoon/public_html/dev1/wp-includes/class-wp-hook.php(287): Woo_Refund_And_Exchange_Lite_Common->wps_rma_tracker_send_event()
#1 /home/kadoon/public_html/dev1/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array)
#2 /home/kadoon/public_html/dev1/wp-includes/plugin.php(544): WP_Hook->do_action(Array)
#3 /home/kadoon/public_html/dev1/wp-cron.php(138): do_action_ref_array('wpswings_tracke...', Array)
#4 {main}
  thrown in /home/kadoon/public_html/dev1/wp-content/plugins/woo-refund-and-exchange-lite/common/class-woo-refund-and-exchange-lite-common.php on line 397
`

xue28 (woo-hc)

(@xue28)

2 years, 1 month ago

Hi @marchajj

Thanks for your kind support and reply. kindly note the requested screenshot: https://prnt.sc/HifV3IyYWdcs

I apologize if I did not make myself clear. Please provide a screenshot of the Tax Classes available on your site like the image below:

Meanwhile, on my personal site, this is how the 15% VAT is displayed on the Checkout page:

In addition, if you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

Thread Starter

marchajj

(@marchajj)

2 years, 1 month ago

for standard rate: https://prnt.sc/IV1rWl5velSX as for logs and fatal error: https://prnt.sc/1l3YyeGZyAAN

2022-07-13T09:35:29+00:00 CRITICAL Uncaught Error: Call to private method WC_Tracker::get_tracking_data() from context 'Woo_Refund_And_Exchange_Lite_Common' in /home/kadoon/public_html/dev1/wp-content/plugins/woo-refund-and-exchange-lite/common/class-woo-refund-and-exchange-lite-common.php:397
Stack trace:
#0 /home/kadoon/public_html/dev1/wp-includes/class-wp-hook.php(287): Woo_Refund_And_Exchange_Lite_Common->wps_rma_tracker_send_event()
#1 /home/kadoon/public_html/dev1/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array)
#2 /home/kadoon/public_html/dev1/wp-includes/plugin.php(544): WP_Hook->do_action(Array)
#3 /home/kadoon/public_html/dev1/wp-cron.php(138): do_action_ref_array('wpswings_tracke...', Array)
#4 {main}
  thrown in /home/kadoon/public_html/dev1/wp-content/plugins/woo-refund-and-exchange-lite/common/class-woo-refund-and-exchange-lite-common.php on line 397

Saif

(@babylon1999)

2 years, 1 month ago

Hello @marchajj,

I tried purchasing something from your site and I can see a 15% tax rendering at checkout.

Link to image: https://d.pr/i/Xs34Sm

I’m not sure if you’ve figured it out or if I’m not understanding your request properly.

Either way, please let us know!

Thread Starter

marchajj

(@marchajj)

2 years, 1 month ago

apology for the inconvenience caused. I exported my products to csv and it turns out that taxable column are all none. I put them all taxable and re-import and problem solved now. its not from Woocommerce TAX settings. apology. Thanks for help and support, much appreciate it!