Poster image is not showing on my story

Hi there @sutirtha ! Thanks for your topic. We’ll need some further information to continue troubleshooting:

1. Please share the URL to the story you’ve created so we can better assist you.
2. Could you please share a screen recording of your experience using a service such as Loom or Recordit then share the URL here?

Story URL https://a2zgeo.com/?post_type=web-story&p=55

video: https://www.loom.com/share/c1440ad0daf24ba3b42d58f8be60e1ca

The poster image will not remain if you refresh the page before saving the story.

Could you please try clearing and server side or plugin cache and checking once more in aChrome incognito window?

We are going to mark your topic as resolved as we haven’t received a response. Please feel free to open a new support topic if you experience any other issues. Thank you!