• Resolved ladyonarock

    (@ladyonarock)


    Hello, My in my new Mailpoet post notification emails, the images are not displaying in Apple Mail. They are displaying nicely in Google Mail. I have read through many Help articles and have changed the Privacy setting on both my phone and mac with no success. Could this be a Firewall issue in a plugin? I use Wordfence. This issue started about a year ago. I have used Mailpoet since 2015.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey @ladyonarock !

    Is this a new change? Did something on the site change that might have caused it? Is there any other insight into what might have happened before you noticed this?

    Thread Starter ladyonarock

    (@ladyonarock)

    Hello I did have a malware problem a year ago and had the site cleaned by Fiverr. He did a great job and installed Wordfence. Six months before that I had Fiverr work on the site for speed and he installed Cloudfare. I think the problem started all during that time. I have been viewing the Mailpoet notifications in gmail and didn’t see that everyone checking post notification on their iphones were viewing question marks.

    Thread Starter ladyonarock

    (@ladyonarock)

    Oh should add that I contacted Bluehost and they saw no problem on their end and I disabled Wordfence and Cloudfare temporarily to run a test. That didn’t resolve the problem.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey again!

    Thanks for the background info. Both of those things (cloudflare and wordfence) can have impacts on the site and images.

    A lot of times this can happen with Cloudflare, as they try to host the images on their CDN and that can mess with loading of images.

    When you tested with Cloudflare disabled, how did you do the test? Did you disable the plugin? Was the test done on an existing email? I’d like to narrow this down a bit more, as those seem very much like the obvious “culprit”.

    Hi there @ladyonarock,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thread Starter ladyonarock

    (@ladyonarock)

    Hello,
    I still am having the same issues. I have changed my SSL organization certificate from Let’s Encrypt. A recommendation from Mailpoet. Contacted Bluehost my server to double check settings. Contacted Wordfence and Cloudflare to double check settings. Turned off all plugins and tested that. Nothing has resolved the problem.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Apple Mail not Displaying Images in Post Notifications’ is closed to new replies.