No more random playback

Hi @manuelrfa – thanks for the report.

I tested this on my site and the header randomization is still working for me.

As a first step, I suggest double-checking that you have at least two uploaded headers showing in the Customizer, and that the randomization option is active, with a thick blue border around it:

Please let me know how it goes.

If it’s still not working, I’ll be glad provide some additional troubleshooting steps.

Hallo Kathrin,
thanks for the fast reply. I have 6 pictures and the randomizer is active.
The same picture and the randomizer are working since i create the website.

Hallo Kathrin,
thanks for the fast reply. I have 6 pictures and the randomizer is active.
The same picture and the randomizer are working since i create the website may 2019.

Thanks for the screenshot, @manuelrfa !

The next step in troubleshooting is to rule out a plugin conflict.

Please check whether the issue is still present with all your plugins temporarily deactivated. You can use the Health Check plugin’s troubleshooting mode for this, which will not change your live site – https://www.ads-software.com/plugins/health-check/ If the problem goes away, reactivate your plugins one by one (while still in troubleshooting mode) to find the culprit.

Hello Kathryn,

many thanks for your help. The Plugin IONOS Performance cause the problem with the randomizer. Now the problem is solve.

Thanks
Manuel

I’m glad you figured out which plugin was causing the issue, thanks for letting me know!

I’ll mark this thread as resolved.