• Resolved maikel726

    (@maikel726)


    Hi,
    I’m using the sequential order nr plugin. Woocommerce is still using the old order number ID, while the plugin is configured corectly. Version: 1.4.9

Viewing 4 replies - 1 through 4 (of 4 total)
  • I have the same issue since the latest update, a few new order numbers have come in out of sequence.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @maikel726,

    Thanks for reaching out.

    Kindly make sure that you are not using any custom code snippet or any other third-party plugin to alter the default WooCommerce order number. If the issue persists, kindly get back to us by sharing your WooCommerce system status report (WooCommerce>status>system status report) to have a better understanding.

    ?If you have any privacy concerns, you can share the screenshots via?this link.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @jackmclean,

    Since you are facing the issue only for a few orders, it seems unrelated to the initial thread. So please create a new topic with your question to keep the forum organized and avoid annoying the thread starter with notifications not related to their question.

    We’ll answer there.

    Hi @webtoffeesupport ,

    To chime in on this thread with an observation. I reported an issue on my site where orders were picking up the WP postID rather than the custom value I had defined. (See support ticket 52412 I submitted via your contact form).

    I went back to work on this a bit more yesterday and, without my changing anything, the order came through with the custom ID. My custom format includes the date and whilst searching this forum I found the code snippet you reference that resets the install and start dates for the plug-in. My suspicion is that the custom format won’t work on the same day as the plug-in is installed but only from the next day; maybe there’s a test that is using a > condition rather than >=?

    Hope that’s helpful.

    Regards,
    Graham

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Order number still using woocommerce Order ID’ is closed to new replies.