Hi @isolaj02,
Glad you reached out. I’ll need a little more information here:
First, send along your system information. You can do this by navigating to Donations > Tools > System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.
Next, let’s take a look at your error logs. Each time a donation is attempted, GiveWP creates a log of that attempt (either transactional/informational, or an error log if something went wrong). You can do this by navigating to Dashboard > Donations > Tools > Logs. Here is a screencast you might find helpful: https://screencast-o-matic.com/watch/c3eD0AVFgVG.
From there, you’ll see a list of things that have been happening on your site. Look for errors that correlate to those donations that aren’t completing. When you see one, click the eyeball icon next to it to open up a detailed view. Copy/paste that error code, and send it along to me.
When I first checked the site, I was able to see your donation form, but I checked it again and now it looks like you may have deactivated GiveWP. If it is deactivated, I’ll need for that to be active so I can check for possible errors.
From what I could see on my first inspection, I didn’t see any errors in the developer’s console, so I suspect we’ll find some information in those error logs.
If you could, describe to me in detail what you are seeing when you attempt a donation on your site. For example:
When donors donate, are they able to complete the donation, but the donation remains in “pending”?
When donors attempt to donate, does the form move to a spinning circle and not progress?
You mentioned donations don’t complete and disrupt your site. Can you describe what type of disruption you mean? Are you seeing an error?
Once I have some context, I’ll be able to hop right in! Let me know if you have any questions in the meantime, I’m happy to help.
