Variation Price not shown in Order Summary

  • Resolved Michael D

    (@michael-divine)


    1 year, 10 months ago

    I am using the block checkout. On the right hand side is the Order Summary. My products all have variations to them and each variation in each product has its own cost. The order summary shows the name and price and then under that has the variation info like this:

    • Attribute Name: Variation Name – $0.00

    The correct attribute and variation names are shown but the price is displayed as zero even tho there is a price with each variation and it shows the correct price in the Order Summary.

    I hope this is enough info… can anyone tell me what I’m doing wrong?

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @michael-divine

    Thanks for reaching out!

    To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

    If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

    Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    Thread Starter Michael D

    (@michael-divine)

    Here’s a pic of what it looks like.

    https://imgur.com/a/ixP0IxY

    Additionally, the second item doesn’t show the price in the description (which is how it should be). The second item has pre-defined attributes where as the first item has manually entered attributes. Both have the prices for each attribute entered into the Variations section.

    Thread Starter Michael D

    (@michael-divine)

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tenthousandvisions/woocommerce/single-product/product-thumbnails.php
tenthousandvisions/woocommerce/single-product/rating.php
tenthousandvisions/woocommerce/single-product/related.php
tenthousandvisions/woocommerce/single-product/review-meta.php
tenthousandvisions/woocommerce/single-product/review-rating.php
tenthousandvisions/woocommerce/single-product/review.php
tenthousandvisions/woocommerce/single-product/sale-flash.php
tenthousandvisions/woocommerce/single-product/share.php
tenthousandvisions/woocommerce/single-product/short-description.php
tenthousandvisions/woocommerce/single-product/stock.php
tenthousandvisions/woocommerce/single-product/tabs/additional-information.php
tenthousandvisions/woocommerce/single-product/tabs/description.php
tenthousandvisions/woocommerce/single-product/tabs/tabs.php
tenthousandvisions/woocommerce/single-product/title.php
tenthousandvisions/woocommerce/single-product/up-sells.php
tenthousandvisions/woocommerce/single-product-reviews.php
tenthousandvisions/woocommerce/single-product.php version - is out of date. The core version is 1.6.4
tenthousandvisions/woocommerce/taxonomy-product-cat.php
tenthousandvisions/woocommerce/taxonomy-product-tag.php

Outdated Templates: ?</img>
					
					
						Learn how to update

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ?</img> Next scheduled: 2023-01-27 00:13:13 +00:00
Options: ?</img>
Notes: 92
Onboarding: completed

### Action Scheduler ###

Canceled: 20
Oldest: 2023-01-10 20:38:24 +0000
Newest: 2023-01-22 17:23:39 +0000

Complete: 9,932
Oldest: 2023-01-03 20:29:29 +0000
Newest: 2023-01-26 20:35:23 +0000

Failed: 195
Oldest: 2022-11-20 18:34:26 +0000
Newest: 2023-01-26 20:25:01 +0000

Pending: 3
Oldest: 2023-01-26 21:25:01 +0000
Newest: 2023-01-27 19:55:35 +0000


### Status report information ###

Generated at: 2023-01-26 20:39:31 +00:00
`

    HI @michael-divine

    Checking on your site’s Checkout page, this is what I can see on my end. I am unable to reproduce the issue shown on your screenshot.

    Can you please share with us the URL or the link to the page as well as the link to the products that you are referring to here so that we could check this further?

    Meanwhile, thanks for sharing the screenshot as well as the System Status Report.

    Outdated Templates: ?</img></img>

    As a first step, please update outdated templates on your site by following our guide here: Fixing Outdated WooCommerce Templates

    Then, please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Let us know how it goes!

    Roxy

    (@roxannestoltz)

    Hi @michael-divine ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
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