Gutenverse form entry issues

  • Resolved jnemec

    (@jnemec)


    2 years, 1 month ago

    I remade a site and used gutenverse so I could select one of their templates. Everything has been super easy, but I created a contact form and have run into a problem. I wanted to test it and it says I have an entry within “Entries” underneath “Form”. It shows me the content I entered in, which is great. It then lets me export the CVS, but once I open it in Excel, the sheet is completely empty. I was really wanting to be able to see all the entries here.

    Am I missing something? I assumed everything was good since all the other aspects are working and it saves the data within WP.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Pradnya

    (@pradnyajegstudio)

    Hi @jnemec

    We confirm this is a bug in our plugin. We’ve found the cause and will provide the fix in next update. Thanks for your report.

    Thread Starter jnemec

    (@jnemec)

    @pradnyajegstudio
    Great! Thank you for letting me know.

    Plugin Author Yoga

    (@yogajegstudio)

    We’ve updated the plugin to version 1.8.0.
    This should resolve the empty sheet issue.

    The “ExportCSV” now does export the entries, but I found if there’re more than 3 fields in the form, only the 1st and 2nd field can be displayed properly in CSV, the 3rd field and all the rest fields are mixed/combined together into one single cell in CSV, would someone have a look please?

    Plugin Author Yoga

    (@yogajegstudio)

    Hi @amyyingtang

    We will take a look at what causing the issue, and will provide the fix once the cause is found.
    Thank you for reporting the issue.

    Thread Starter jnemec

    (@jnemec)

    @yogajegstudio

    Is the issue that @amyyingtang found in the process of being fixed? I didn’t notice the issue until today

    Plugin Author Yoga

    (@yogajegstudio)

    Hi @jnemec

    Yes, don’t worry.
    We are currently working to fix this.
    We will give notice in this topic once there is an update.

Viewing 7 replies - 1 through 7 (of 7 total)
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