Payment reviews not being put on hold

  • Resolved Mark3121

    (@mark3121)


    1 year, 9 months ago

    Hi,

    When a payment is put in review by radar the plugin is not putting the order on hold.

    In the settings – If enabled, the plugin will listen for the review.created webhook event and set the order’s status to on-hold by default.

    Should the webhook be listening for review.opened?

    I’ve just swapped over from the official plugin, it’s a great plugin you have.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @mark3121

    Should the webhook be listening for?review.opened?

    Yes, when the plugin creates your webhook, it includes the review.opened event so it should be listening by default. Make sure your webhook is working properly and able to receive notifications from Stripe.

    You can confirm that by looking into stripe.com > developers > webhooks and click on your webhook. It will have a tab where you can view failed webhook requests.

    Kind Regards

    Thread Starter Mark3121

    (@mark3121)

    Hi,

    The failed list is empty, not sure what else to try

    Plugin Author Payment Plugins

    (@mrclayton)

    Can you confirm that the review.opened event is part of the list of enabled events for your webhook?

    Thread Starter Mark3121

    (@mark3121)

    Yes,

    review.opened

    Response

    200 OK

    Plugin Author Payment Plugins

    (@mrclayton)

    Does the metadata in the webhook payload have the order_id property?

    Thread Starter Mark3121

    (@mark3121)

    The metadata for review.opened?

    There is no order_id in the data for review.opened

    Plugin Author Payment Plugins

    (@mrclayton)

    Hi @mark3121

    I’ve got a few more questions for you. Are you using the new WooCommerce custom order tables or the traditional posts and postsmeta table?

    Can you confirm that you have the review.opened option enabled on the Advanced Settings page of the Stripe plugin?

    Can you send us a screenshot of the webhook payload within the stripe.com dashboard? You can use our contact us page if you don’t want to share that publicly.

    Kind Regards

    Thread Starter Mark3121

    (@mark3121)

    I used the contact form

    Many thanks

    • This reply was modified 1 year, 9 months ago by Mark3121.
    Plugin Author Payment Plugins

    (@mrclayton)

    Setting to resolved. The issue was the webhook payload did not contain a charge ID which could be used to find the corresponding WooCommerce order.

    The next release of the plugin will account for this scenario.

Viewing 9 replies - 1 through 9 (of 9 total)
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