Critical Error on Ticket Submission

Hi @cesdls

Thank you for reaching out. Can you please check if it is a conflict with another plugin?

To check for conflicts with another plugin, you can follow these steps:

1. Deactivate all plugins except for the one you want to test.
2. Activate the plugin you want to test.
3. Check if the conflict still occurs.
4. If the conflict is resolved, reactivate each plugin one by one, checking after each activation if the conflict returns.
5. If the conflict returns after activating a specific plugin, you have found the source of the conflict.

If you couldn’t identify the problem, please send us a debug.log file for checking. If you have any questions, please let me know.

Regards

Thanks. I got it working temporarily by disabling the file upload feature, that seems to be where the error is occurring. See the error details below.

Deprecated: usort(): Returning bool from comparison function is deprecated, return an integer less than, equal to, or greater than zero in /home4/artmodel/public_html/utahdesertremote/wp-content/plugins/awesome-support/includes/custom-fields/field-types/class-cf-taxonomy.php on line 52

Fatal error: Uncaught TypeError: pathinfo(): Argument #1 ($path) must be of type string, array given in /home4/artmodel/public_html/utahdesertremote/wp-content/plugins/awesome-support/includes/file-uploader/class-file-uploader.php:1402 Stack trace: #0 /home4/artmodel/public_html/utahdesertremote/wp-content/plugins/awesome-support/includes/file-uploader/class-file-uploader.php(1402): pathinfo(Array, 4) #1 /home4/artmodel/public_html/utahdesertremote/wp-includes/class-wp-hook.php(308): WPAS_File_Upload->limit_upload(Array) #2 /home4/artmodel/public_html/utahdesertremote/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array) #3 /home4/artmodel/public_html/utahdesertremote/wp-admin/includes/file.php(803): apply_filters(‘wp_handle_uploa…’, Array) #4 /home4/artmodel/public_html/utahdesertremote/wp-admin/includes/file.php(1075): wp_handle_upload(Array, Array, ‘2023-02-05 15:5…’, ‘wp_handle_uploa…’) #5 /home4/artmodel/public_html/utahdesertremote/wp-admin/includes/media.php(303): wp_handle_upload(Array, Array, ‘2023-02-05 15:5…’) #6 /home4/artmodel/public_html/utahdesertremote/wp-content/plugins/awesome-support/includes/file-uploader/class-file-uploader.php(1198): media_handle_upload(‘wpas_files_0’, 1218) #7 /home4/artmodel/public_html/utahdesertremote/wp-content/plugins/awesome-support/includes/file-uploader/class-file-uploader.php(1514): WPAS_File_Upload->process_upload() #8 /home4/artmodel/public_html/utahdesertremote/wp-includes/class-wp-hook.php(308): WPAS_File_Upload->new_ticket_attachment(1218, Array) #9 /home4/artmodel/public_html/utahdesertremote/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array) #10 /home4/artmodel/public_html/utahdesertremote/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #11 /home4/artmodel/public_html/utahdesertremote/wp-content/plugins/awesome-support/includes/functions-post.php(387): do_action(‘wpas_open_ticke…’, 1218, Array) #12 /home4/artmodel/public_html/utahdesertremote/wp-content/plugins/awesome-support/includes/functions-post.php(149): wpas_insert_ticket(Array, false, 1, ‘standard-ticket…’) #13 /home4/artmodel/public_html/utahdesertremote/wp-content/plugins/awesome-support/includes/functions-post.php(185): wpas_open_ticket(Array) #14 /home4/artmodel/public_html/utahdesertremote/wp-includes/class-wp-hook.php(308): wpas_new_ticket_submission(Array) #15 /home4/artmodel/public_html/utahdesertremote/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array) #16 /home4/artmodel/public_html/utahdesertremote/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #17 /home4/artmodel/public_html/utahdesertremote/wp-content/plugins/awesome-support/includes/functions-actions.php(40): do_action(‘wpas_do_submit…’, Array) #18 /home4/artmodel/public_html/utahdesertremote/wp-includes/class-wp-hook.php(308): wpas_process_actions(”) #19 /home4/artmodel/public_html/utahdesertremote/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #20 /home4/artmodel/public_html/utahdesertremote/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #21 /home4/artmodel/public_html/utahdesertremote/wp-settings.php(617): do_action(‘init’) #22 /home4/artmodel/public_html/utahdesertremote/wp-config.php(158): require_once(‘/home4/artmodel…’) #23 /home4/artmodel/public_html/utahdesertremote/wp-load.php(50): require_once(‘/home4/artmodel…’) #24 /home4/artmodel/public_html/utahdesertremote/wp-blog-header.php(13): require_once(‘/home4/artmodel…’) #25 /home4/artmodel/public_html/utahdesertremote/index.php(17): require(‘/home4/artmodel…’) #26 {main} thrown in /home4/artmodel/public_html/utahdesertremote/wp-content/plugins/awesome-support/includes/file-uploader/class-file-uploader.php on line 1402

Hi @cesdls

Thanks for the information. Can you please confirm the awesome support’s version you are using?

Regards

Awesome Support 6.1.2

Hi @cesdls

Thanks, we are working on fixation, once i have an update. I will let you know.

Regards

Hi @cesdls

Thank you for waiting. We tried to reproduce this issue on our end but we couldn’t reproduce it.

The developer needs to look deeper into it and might need access to the site. For support with this issue, you need to open a ticket with us. If you are not a premium user, you can purchase pirority support from here.

https://getawesomesupport.com/addons/priority-support-request/

If you have any questions, please let me know.

Regards