P2P Campaign Page Not Loading

  • Resolved ladydev

    (@ladydev)


    1 year, 9 months ago

    I’m having an issue with the P2P campaign on our site after the latest updates.

    We’ve been using GiveWP for a few years and implemented the P2P addon shortly after it became available. After the last couple of updates/bug fixes, we’ve started experiencing issues on our site with some donation forms and the P2P Campaign. While the donation forms are corrected, the P2P page appears as a blank white screen. It is related to the cache since it displays correctly when logged in.

    We’ve already whitelisted the recommended pages as outlined here in our caching plugin https://givewp.com/documentation/resources/caching/#page-caching

    While troubleshooting the issue, I’ve found that the P2P page does load correctly if I also whitelist the campaign page in WP Rocket, however, doing so causes an issue with the donation forms on our site resulting in styles not loading until user interaction. So the layout looks broken in the forms until mouse-move, for example. Removing the whitelisted campaign page from the WP Rocket advanced rules and flushing caching layers, fixes the donation forms but then we are right back to a blank screen for the campaign.

    This is endlessly frustrating and has never happened before with this campaign, which has been running for a while.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @ladydev,
    Glad you reached out, we’d be happy to give things a look. We aren’t able to provide support for paid products here on the forum, and it sounds like we’ll need to do a bit of digging with that caching issue. As a paid user, you have access to our Priority Support team. You can send us a ticket at givewp.com/priority-support/ with the information you included here, and we’ll hop right in. Have a great day!

    Thread Starter ladydev

    (@ladydev)

    Well, your support team were no support, at all. In fact unwilling to help even though this issue surfaced after your core updates.

Viewing 2 replies - 1 through 2 (of 2 total)
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