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Hi @yfirvida

Thanks for reaching out!

To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

Hi @xue28 Thanks for your response.

System Status Report

WordPress Environment

WordPress address (URL): https://websitexpertsdev.com/jackets
Site address (URL): https://websitexpertsdev.com/jackets
WC Version: 7.3.0
REST API Version: ? 7.3.0
WC Blocks Version: ? 9.1.5
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.0.27
PHP Post Max Size: 516 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.87.0
OpenSSL/1.1.1t

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.3.0
WC Database Prefix: strauss_
Total Database Size: 114.91MB
Database Data Size: 76.13MB
Database Index Size: 38.78MB
strauss_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
strauss_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
strauss_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
strauss_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
strauss_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
strauss_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
strauss_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
strauss_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
strauss_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
strauss_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
strauss_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
strauss_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
strauss_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
strauss_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
strauss_actionscheduler_actions: Data: 1.02MB + Index: 0.48MB + Engine InnoDB
strauss_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
strauss_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
strauss_actionscheduler_logs: Data: 1.52MB + Index: 1.89MB + Engine InnoDB
strauss_as3cf_items: Data: 7.50MB + Index: 0.86MB + Engine InnoDB
strauss_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
strauss_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
strauss_atum_product_data: Data: 0.22MB + Index: 0.28MB + Engine InnoDB
strauss_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
strauss_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
strauss_ewwwio_images: Data: 1.79MB + Index: 1.03MB + Engine MyISAM
strauss_ewwwio_queue: Data: 0.06MB + Index: 0.04MB + Engine MyISAM
strauss_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
strauss_options: Data: 3.35MB + Index: 0.14MB + Engine MyISAM
strauss_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
strauss_pmxi_hash: Data: 3.14MB + Index: 0.00MB + Engine InnoDB
strauss_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
strauss_pmxi_images: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
strauss_pmxi_imports: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
strauss_pmxi_posts: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
strauss_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
strauss_postmeta: Data: 36.95MB + Index: 22.60MB + Engine MyISAM
strauss_posts: Data: 7.56MB + Index: 3.72MB + Engine MyISAM
strauss_search_filter_cache: Data: 2.41MB + Index: 2.81MB + Engine InnoDB
strauss_search_filter_term_results: Data: 4.03MB + Index: 0.05MB + Engine InnoDB
strauss_termmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
strauss_terms: Data: 0.42MB + Index: 0.74MB + Engine MyISAM
strauss_term_relationships: Data: 0.98MB + Index: 2.02MB + Engine MyISAM
strauss_term_taxonomy: Data: 0.72MB + Index: 0.46MB + Engine MyISAM
strauss_usermeta: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
strauss_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
strauss_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
strauss_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
strauss_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
strauss_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
strauss_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
strauss_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
strauss_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
strauss_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
strauss_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
strauss_wc_product_attributes_lookup: Data: 0.19MB + Index: 0.16MB + Engine InnoDB
strauss_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
strauss_wc_product_meta_lookup: Data: 0.38MB + Index: 0.66MB + Engine InnoDB
strauss_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
strauss_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
strauss_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
strauss_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
yfm_email_share: Data: 0.41MB + Index: 0.00MB + Engine MyISAM
yfm_wishlist: Data: 0.02MB + Index: 0.00MB + Engine MyISAM

Post Type Counts

acf-field: 520
acf-field-group: 27
attachment: 1671
nav_menu_item: 73
page: 40
palettes: 7
post: 2
product: 353
product_variation: 2644
revision: 1122
schools: 22198
search-filter-widget: 1
shop_coupon: 2
sweater-groups: 5
team-quotes: 12
testimonials: 414
win-jacket: 5
win-sweater: 10
wp_global_styles: 1
wpcf7_contact_form: 1

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (12)

Advanced Custom Fields PRO: by Elliot Condon – 5.8.5
WP Offload Media Lite: by Delicious Brains – 3.1.0
Classic Widgets: by WordPress Contributors – 0.3
Honeypot for Contact Form 7: by Nocean – 2.1.1
Contact Form 7: by Takayuki Miyoshi – 5.7.3
EWWW Image Optimizer: by Exactly WWW – 6.9.3
Max Mega Menu: by megamenu.com – 3.1.1
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.18
Braintree for WooCommerce Payment Gateway: by WooCommerce – 2.9.1
WooCommerce: by Automattic – 7.3.0
YFM email share: by Yeny Firvida – 1.0
Woocommerce YFM wishlist: by Yeny Firvida – 1.0

Inactive Plugins (4)

ATUM Inventory Management for WooCommerce: by Stock Management Labs? – 1.9.26.2
WP All Import - ACF Add-On: by Soflyy – 3.3.8
WP All Import Pro: by Soflyy – 4.7.8
WP Fastest Cache: by Emre Vona – 1.1.1

Settings

API Enabled: –
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #1834 - /shop/
Cart: #1835 - /cart/
Checkout: #1836 - /checkout/
My account: #1837 - /my-account/
Terms and conditions: #2490 - /terms-and-conditions/

Theme

Name: WPBY Theme
Version: 1.0
Author URL: https://thewebsitexperts.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

Templates

Overrides: wpb/woocommerce/archive-product.php
wpb/woocommerce/cart/cart-item-data.php
wpb/woocommerce/cart/cart.php
wpb/woocommerce/cart/mini-cart.php
wpb/woocommerce/checkout/cart-errors.php
wpb/woocommerce/checkout/form-billing.php
wpb/woocommerce/checkout/form-checkout.php
wpb/woocommerce/checkout/form-login.php
wpb/woocommerce/checkout/form-pay.php
wpb/woocommerce/checkout/form-shipping.php
wpb/woocommerce/checkout/order-receipt.php
wpb/woocommerce/checkout/payment-method.php
wpb/woocommerce/checkout/payment.php
wpb/woocommerce/checkout/review-order.php
wpb/woocommerce/checkout/terms.php
wpb/woocommerce/checkout/thankyou.php
wpb/woocommerce/content-product.php
wpb/woocommerce/content-single-product.php
wpb/woocommerce/loop/price.php
wpb/woocommerce/order/form-tracking.php
wpb/woocommerce/order/order-again.php
wpb/woocommerce/order/order-details-customer.php
wpb/woocommerce/order/order-details-item.php
wpb/woocommerce/order/order-details.php
wpb/woocommerce/order/order-downloads.php
wpb/woocommerce/order/tracking.php
wpb/woocommerce/single-product/add-to-cart/variable.php
wpb/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
wpb/woocommerce/single-product/product-image.php
wpb/woocommerce/single-product/product-thumbnails.php
wpb/woocommerce/single-product/related.php
wpb/woocommerce/single-product.php
wpb/woocommerce/taxonomy-product-cat.php

Braintree (Credit Card)

Environment: Sandbox
Tokenization Enabled:
Debug Mode: Save to Log

Braintree (PayPal)

Environment: Sandbox
Tokenization Enabled: –
Debug Mode: Save to Log

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2023-02-14 18:19:38 +00:00
Options: ?
Notes: 77
Onboarding: completed

Action Scheduler

Canceled: 11
Oldest: 2023-01-18 01:56:58 +0000
Newest: 2023-02-11 14:57:30 +0000

Complete: 148
Oldest: 2023-01-14 15:03:47 +0000
Newest: 2023-02-14 13:01:58 +0000

Pending: 3
Oldest: 2023-02-14 14:59:16 +0000
Newest: 2023-02-20 18:33:28 +0000

Status report information

Generated at: 2023-02-14 13:14:28 +00:00
`

Log do not show any error

You can see the screen in

https://bucketstrausswp.s3.amazonaws.com/Web+capture_14-2-2023_8859_websitexpertsdev.com.jpeg

I’m thinking maybe I missed something during setup? It’s the first time I use this plugin

Thank U

Hi,

May I ask, was the sandbox mode configured according to these steps below?

https://woocommerce.com/document/woocommerce-gateway-paypal-powered-by-braintree/#credit-card-settings

Can you please check if an order was created under Wp-Admin > WooCommerce > orders?

You can check again by temporarily disable all plugins except for WooCommerce and Braintree for WooCommerce, and switch back to a default WordPress theme Storefront.?You can create a test order (in sandbox mode) Then see if that resolves the issue, the next step is to slowly re-enable the theme first, and then plugins gradually one at a time until you find the one that’s causing this issue.

Let us know what you find.

Hi @ihereira

I checked again by temporarily disable all plugins except for WooCommerce and Braintree for WooCommerce, and switch back to a default WordPress theme?Storefront, and works!! Then I re-enable the theme and I notice maybe is not loading properly the scripts, because I can not enter the card number, or expiration date…is not an input field there, just a div…any suggestions?? I’am really need use this theme.

Thank U

Thank U so much guys, @ihereira and ?@xue28

I found the theme conflict, something in the theme footer. Thanks U for put me in the right path…

Have a nice day,

I will mark as solved

Hi,

Glad to hear that.

This is optional, but appreciated. If you have a few minutes, we’d love it if you could share your experience with the community by leaving a review.

Kind regards.