• Resolved sumiglez

    (@sumiglez)


    Hello!
    There is a strange bug on my website, which even occurs when I disable all plugins, which is that woocommerce_items_in_cart & woocommerce_cart_hash cookies disappear within a few seconds of being created, leaving the cart empty for all users without an account.

    I have done a debugging process and still I have not been able to solve it. Annex system information. To replicate it, you just have to enter the page https://veridio.mx/ and add something to the cart, and then try to see the cart or any other page.

    WordPress Environment
    
    WordPress address (URL): https://veridio.mx
    Site address (URL): https://veridio.mx
    WC Version: 7.3.0
    REST API Version: ?</img> 7.3.0
    WC Blocks Version: ?</img> 9.1.5
    Action Scheduler Version: ?</img> 3.4.0
    Log Directory Writable: ?</img>
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 6 GB
    WP Debug Mode: –
    WP Cron: ?</img>
    Language: es_ES
    External object cache: –
    
    Server Environment
    
    Server Info: LiteSpeed
    PHP Version: 8.1.11
    PHP Post Max Size: 6 GB
    PHP Time Limit: 180
    PHP Max Input Vars: 5000
    cURL Version: 7.84.0
    OpenSSL/1.1.1p
    
    SUHOSIN Installed: –
    MySQL Version: 10.6.8-MariaDB-cll-lve
    Max Upload Size: 6 GB
    Default Timezone is UTC: ?</img>
    fsockopen/cURL: ?</img>
    SoapClient: ?</img>
    DOMDocument: ?</img>
    GZip: ?</img>
    Multibyte String: ?</img>
    Remote Post: ?</img>
    Remote Get: ?</img>
    
    Database
    
    WC Database Version: 7.3.0
    WC Database Prefix: wp_
    Tama?o total de la base de datos: 23.76MB
    Tama?o de los datos de la base de datos: 15.74MB
    Tama?o del índice de la base de datos: 8.02MB
    wp_woocommerce_sessions: Datos: 0.13MB + índice: 0.02MB + Motor InnoDB
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    wp_jet_post_types: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
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    wp_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    wp_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
    wp_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_wdr_order_discounts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wdr_order_item_discounts: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    wp_wdr_rules: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wfblockediplog: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wfblocks7: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    wp_wfconfig: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wfcrawlers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wffilechanges: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wffilemods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wfhits: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    wp_wfhoover: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_wfissues: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    wp_wfknownfilelist: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wflivetraffichuman: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_wflocs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wflogins: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_wfls_2fa_secrets: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_wfls_settings: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wfnotifications: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wfpendingissues: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
    wp_wfreversecache: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wfsnipcache: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
    wp_wfstatus: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_wftrafficrates: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_wpforms_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
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    wp_wpmailsmtp_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
    wp_yoast_indexable: Datos: 0.47MB + índice: 0.33MB + Motor InnoDB
    wp_yoast_indexable_hierarchy: Datos: 0.06MB + índice: 0.05MB + Motor InnoDB
    wp_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
    wp_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    wp_yoast_seo_links: Datos: 0.08MB + índice: 0.03MB + Motor InnoDB
    wp_ywdpd_exclusion_list_table: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
    
    Post Type Counts
    
    attachment: 549
    elementor_font: 1
    elementor_library: 27
    elementor_snippet: 3
    jet-engine: 7
    jet-page-template: 2
    jet-popup: 1
    jet-smart-filters: 3
    jet-theme-core: 2
    nav_menu_item: 39
    page: 15
    post: 5
    product: 128
    revision: 31
    shop_coupon: 1
    shop_order: 22
    wp_global_styles: 1
    ywdpd_discount: 121
    
    Security
    
    Secure connection (HTTPS): ?</img>
    Hide errors from visitors: ?</img>
    
    Active Plugins (29)
    
    All-in-One WP Migration With Import: por ServMask – 6.77
    Click to Chat: por HoliThemes – 3.22
    Code Snippets: por Code Snippets Pro – 3.2.2
    Elementor Pro: por Elementor.com – 3.11.0
    Elementor: por Elementor.com – 3.11.0
    Facebook for WooCommerce: por Facebook – 3.0.8
    Site Kit by Google: por Google – 1.93.0
    JetEngine: por Crocoblock – 3.1.0
    JetPopup: por Crocoblock – 1.6.3
    JetSearch: por Crocoblock – 3.0.3
    JetSmartFilters: por Crocoblock – 3.0.1
    JetTabs For Elementor: por Crocoblock – 2.1.20
    JetThemeCore: por Crocoblock – 2.0.7
    LiteSpeed Cache: por LiteSpeed Technologies – 5.3.2
    Loco Translate: por Tim Whitlock – 2.6.3
    LoginPress - Customizing the WordPress Login Screen.: por WPBrigade – 1.7.0
    Make Column Clickable Elementor: por Fernando Acosta – 1.4.0
    PixelYourSite: por PixelYourSite – 9.3.2
    Redirection: por John Godley – 5.3.9
    Conditional Discounts for WooCommerce por ORION: por ORION – 2.28.2
    Mercado Pago payments for WooCommerce: por Mercado Pago – 6.7.0
    WooCommerce Table Rate Shipping: por Bolder Elements – 4.3.7
    WooCommerce: por Automattic – 7.3.0 (la actualización a la versión 7.4.0 está disponible)
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    YITH PayPal Express Checkout for WooCommerce: por YITH – 1.22.0
    YITH WooCommerce Dynamic Pricing and Discounts Premium: por YITH – 3.12.1
    
    Inactive Plugins (3)
    
    Jetpack: por Automattic – 11.7.1
    Wordfence Security: por Wordfence – 7.8.2
    WPS Hide Login: por WPServeur
    NicolasKulka
    wpformation – 1.9.7
    
    Settings
    
    API Enabled: –
    Force SSL: –
    Currency: MXN ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
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    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?</img>
    Order datastore: WC_Order_Data_Store_CPT
    
    WC Pages
    
    Base de la tienda: #1166 - /tienda-2/
    Carrito: ?</img> La página no contiene el shortcode [woocommerce_cart] o el bloque woocommerce/cart.
    Finalizar compra: ?</img> La página no contiene el shortcode [woocommerce_checkout] o el bloque woocommerce/checkout.
    Mi cuenta: #42 - /mi-cuenta/
    Términos y condiciones: #44 - /terminos-y-condiciones/
    
    Theme
    
    Name: Hello Elementor
    Version: 2.6.1
    Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    Child Theme: ?</img> – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
    te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo
    
    WooCommerce Support: ?</img>
    
    Templates
    
    Overrides: –
    
    Admin
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
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    homescreen
    marketing
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    mobile-app-banner
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    Disabled Features: minified-js
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    Daily Cron: ?</img> Next scheduled: 2023-02-17 13:35:44 -05:00
    Options: ?</img>
    Notes: 64
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    Action Scheduler
    
    Completo: 1.303
    Oldest: 2023-01-18 00:38:04 +0000
    Newest: 2023-02-16 22:25:01 +0000
    
    Pendiente: 6
    Oldest: 2023-02-16 23:48:41 +0000
    Newest: 2023-02-22 18:33:40 +0000
    
    Status report information
    
    Generated at: 2023-02-16 17:35:34 -05:00
    `

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Saif

    (@babylon1999)

    Hello @sumiglez,

    I understand you tried disabling all plugins to no avail. First, I noticed your cart page is not controlled by WooCommerce.

    Please create a new page, add this shortcode to it [woocommerce_cart] and assign it as the new cart page from WooCommerce > Settings > Advance.


    Link to image: https://d.pr/i/wQCK2d

    You can also try switching to Storefront theme temporarily and updating WooCommerce.

    Let us know how it goes. ??

    Roxy

    (@roxannestoltz)

    Hi @sumiglez ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘woocommerce_items_in_cart & woocommerce_cart_hash cookies suddenly dissapear’ is closed to new replies.