• Lets say I add a ticket to the cart for an even next month. In the cart the event shows it starts today and shows a time of like 5 hours ahead. Its 5pm and it shows 11pm. Everyone is abandoning the cart

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Joe Dolson

    (@joedolson)

    Can you share a screenshot of how your event is set up, or a test event that shows the same information?

    Thread Starter davidjs

    (@davidjs)

    Plugin Author Joe Dolson

    (@joedolson)

    One thing I didn’t see in your video was where you set the information for ticketing in the event. It would have been set when you created the original event; it’s not a field that can be edited in the group editor, but can be edited for each individual member of the event.

    Can you show me a screenshot of those settings?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Moderator note: video removed because it reveals private info.

    Thread Starter davidjs

    (@davidjs)

    I didn’t do anything different from usual but I just deleted all the reoccurrence of the event and created it again with a slightly different title and its all working. 2023-02-22_15-24-43 (screencast.com)

    Plugin Author Joe Dolson

    (@joedolson)

    Had you edited the initial event using the group editor? It’s possible that using the group editor broke the ticketing data; that would be something for me to check out.

    Hey Joe, I did run into this issue myself last week. It occurred as you said when you use the group editor, my fix was to go through and update all individual events one by one. Just posting incase it helps you with a fix.

Viewing 7 replies - 1 through 7 (of 7 total)
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