• Hi all,

    When attempting to set up the Facebook chat plugin feature, I arrive at ‘select Facebook page’ page but it doesn’t actually show the name of the Facebook page that I want to connect in the drop down menu?

    I am 100% admin for the Facebook page but it is not available to select.

    Has anyone overcome this?

    Many thanks for your help.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hi i have the same problem ,

    am 100% admin for the Facebook page but it is not available to select.

    i have the same problem.

    This is also happening to me.
    Is there any solution? I have deleted history, cache, uninstalled and reinstalled the plugin and the page will still not appear as a selectable page in the dropdown menu.

    Thread Starter ianbrown777

    (@ianbrown777)

    Hi all, I solved this issue.

    Not sure if it is relevant as it depends on whether you are Admin of multiple Facebook pages on your personal Facebook page. However, I found that if I was on my business Facebook page on Facebook then that particular page couldn’t be selected within the dropdown menu of the plug in. It was very strange so I switched to another business page connected to my personal account and the one I wanted to appear in the menu actually appeared and so I selected it. It then wouldn’t let me publish (or whatever the confirmation button was – I can’t remember now) unless I was viewing my own Facebook page. So I switched to my personal Facebook page and hit ‘publish’ (or whatever the confirmation button is called) and it worked.

    Sorry if I have explained that poorly but it’s the only way I know how to explain the unexplained!!

    @ianbrown777, G-d bless you! Worked like a charm!

    Thread Starter ianbrown777

    (@ianbrown777)

    Happy days, glad to help!

    I am experiencing the same problem. The dropdown menu to select the Facebook page is greyed out and not active. I tried what you guys suugested aboyt not being in my FB business page – but this has changed nothing. Any further help much appreciated ??

    • This reply was modified 1 year, 8 months ago by shaunspirit.

    @ianbrown777 had to login to thank you my man. worked for me !!
    @shaunspirit maybe late, but what I found would work is just switching any other page except the one you want to show in dropdown, then it will show in dropdown

    Kelly

    (@kellyhutsby)

    @ianbrown777 thank you, this worked!! This was driving me up the wall as I had previously connected. What a weird quirk

Viewing 9 replies - 1 through 9 (of 9 total)
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