Support exceeded all expectations!
-
I demoed a similar plugin offering from the WooCommerce in-house ecosystem first, because I was concerned about support in the distant future. Their product didn’t have many of the features that I needed to get my site functioning as intended.
After being largely neglected by the customer support staff at WooCommerce, I found that WPC Composite Products was a better fit for free, and I set aside my concerns regarding future-proofing my site. After just a few minutes of using the plugin I decided to upgrade to the premium version (still less than a third the price of the WooCommerce add-on!)
I found that one behavior of the plugin was not quite what I’d expected for my specific use case, and I reached out to WPC support. Their developer Dustin was kind enough to work with me and custom write a PHP snippet that modified the behavior just for my webstore. I would never have expected such thoughtful, individualized service from a product developer in 2023. I am amazed and delighted. This is one of the best customer support experiences I have ever had, and I would work with this company any opportunity I may have.
Oh, and the plugin itself is flexible and intuitive, and has taken my site to the next level of efficiency in terms of inventory management and pricing.
- The topic ‘Support exceeded all expectations!’ is closed to new replies.