PHP error

  • Resolved anorthwood1

    (@anorthwood1)


    1 year, 9 months ago

    What’s this and how to fix? “NOTICE: PHP message: PHP Fatal error: Uncaught Error: Failed opening required ‘/www/wp-content/plugins/cleantalk-spam-protect/lib/cleantalk-php-patch.php’ (include_path=’.:/usr/share/php’) in /www/wp-content/plugins/cleantalk-spam-protect/cleantalk.php:97”

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello @anorthwood1

    Could you, please let me know what version of the plugin do you use? Also, what is your server PHP version?

    Thank you.

    I am also experiencing the problem. Fatal php error.

    WordPress v6.1.1
    php v8.0.27
    Anti-Spam by CleanTalk v6.5

    Plugin Support amagsumov

    (@amagsumov)

    Hello,

    Thank you for your feedback.

    Please give us 2-3 business days for investigations.

    Until then, please rollback to previous 6.4.1 version:

    https://downloads.www.ads-software.com/plugin/cleantalk-spam-protect.6.4.1.zip

    Updating to 6.5 this morning broke wordpress showing “There has been a critical error on this website.” Disabled plugin, website back up. Rolled back to 6.4.1, same error. Disabled plugin until I see an update that might address this.

    Plugin Support katereji

    (@katereji)

    Hello @jacobsjacobs

    Have you tried to roll back the Anti-Spam plugin? If you haven’t please install previous plugin version as we suggested above.

    We are currently working on this issue and will get back to you as soon as we have a result.

    Plugin Support dimitrycleantalk

    (@dimitrycleantalk)

    Hello, @anorthwood1 @jacobsjacobs @jcanci

    Please, reinstall the CleanTalk plugin with the Complete Deactivation option:
    WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced Settings —> enable “Complete Deactivation” —> Save Changes.
    Plugins —> Installed plugins —> Anti-Spam by CleanTalk —> Deactivate and Delete

    Then install our plugin from the WordPress catalog.

    If this doesn’t help you, please create a ticket in our ticket system (https://cleantalk.org/my/support/open). Please, paste the link to this topic, so we can identify you quickly.

    We will be waiting for your reply.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 7 replies - 1 through 7 (of 7 total)
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