• Resolved KlausLorenz

    (@klauslorenz)


    Hello,
    I am testing your newsletter signup form because I want to use Mailpoet for newsletters. Unfortunately I find that the form is not fully responsive. In the mobile rendering the button to close the form is not visible. So this form is not usable. It would only lead to user annoyance and leaving the page. I see that other users have also reported this problem. Is MailPoet working on a solution and by which date will it be available. I have specially set up a test page with a default theme where you can see the error. Also in your own preview this problem is visible.
    Best regards

    Klaus

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @klauslorenz ,

    Thank you for reaching out to us.

    ?have specially set up a test page with a default theme where you can see the error. Also in your own preview this problem is visible.

    Please try adding this CSS to see if it resolves that issue for you. You can add that to the “Additional CSS” section in your Customizer under Appearance > Customize.

    @media (max-width: 500px) {
    #mp_form_popup5 { 
    width: 90%; 
    min-width: 90%;
    }
    }

    If the above code doesn’t work, kindly use the one below:

    @media (max-width: 500px) {
    #mp_form_popup1 { 
    width: 90% !important; 
    min-width: 90% !important;
    }
    }
    Thread Starter KlausLorenz

    (@klauslorenz)

    Hello Ojoma,
    thanks for your solution.
    Only the second CSS code snippet works. So for me the problem is solved.
    As a suggestion I would recommend to implement the code in your Basic CSS so that all users can benefit from it. Also the display in the preview must work correctly.
    Also, if you put the code in the CSS yourself, you have to change the code every time you change the form. E.g. from slide in to pop up or from form 1 to form 2. You understand what I mean? Also it would be nice when the image is also visible in the mobile view.

    Best regards

    Klaus

    Thread Starter KlausLorenz

    (@klauslorenz)

    Hello Ojoma,
    I have found another problem with Mailpoet.
    When someone signs up for the newsletter but is already a registered subscriber, he doesn’t get a message that he is already registered. e.g. ‘You are already registered.’ Or did I oversee something in the settings?

    Best regards
    Klaus

    Plugin Author Bruna a11n

    (@bruberries)

    Hi @klauslorenz,

    When someone signs up for the newsletter but is already a registered subscriber, he doesn’t get a message that he is already registered. e.g. ‘You are already registered.’?

    MailPoet’s forms?don’t show a specific message (ie “You’re already subscribed!“) to a visitor who subscribes twice for privacy and security reasons.

    You can read more about it here: https://kb.mailpoet.com/article/201-you-are-already-subscribed-to-this-form

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Close button not visible on mobile’ is closed to new replies.