Cannot save/publish connection

  • Resolved michaelmpp

    (@michaelmpp)


    2 years ago

    This is precisely what we need, but unfortunately, when I try to Save a Draft or Publish a connection, I receive the following error: “The link you followed has expired. Please Try Again”. It doesn’t make sense as I can actually see that it connects to Airtable’s base, view, and fields (so, the personal access token seems to work fine).

    Any idea how to fix this issue?

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author WP connect

    (@wpconnectco)

    Hi michael, could you please confirm that the minimum requirements are met and send us screenshots of what you described? Thanks.

    Thread Starter michaelmpp

    (@michaelmpp)

    Sure, here are the screenshots and we are running WP 6.1.1

    Thread Starter michaelmpp

    (@michaelmpp)

    For some reason, the first screenshot did not pick up the table name. I have tried different combinations of tables, views and they all link. So, I’m somewhat convinced it is not a connection issue.

    Thread Starter michaelmpp

    (@michaelmpp)

    Here is another screenshot so we don’t spend time going down the wrong rabbit hole. Again, I’ve tried many different combinations of settings. I’ve also tried saving a draft too, in addition to publishing + posts vs. pages. Pretty much every combination I could imagine (some fields, more fields, etc.)

    Plugin Author WP connect

    (@wpconnectco)

    Thank you for all these screenshots. Could you provide us information in the debug log file and also in the airwpsync log file (available here /wp-content/uploads/airwpsync-logs) ?
    Thanks

    Thread Starter michaelmpp

    (@michaelmpp)

    Hmmm… I actually don’t see that folder. I searched and even though the plug-in was installed, I don’t see anything with the name airwpsync.

    Thread Starter michaelmpp

    (@michaelmpp)

    I had tried uninstalling and reinstalling the plug-in, but it still doesn’t show any folders.

    Plugin Author WP connect

    (@wpconnectco)

    Hi Michael, it seems that it is related to your others plugins. Or one. I saw that you have XYZ PHP code and LuckyWP Scripts Control, maybe there’s a conflict with these ones. Maybe a cache problem.
    Can you take a screenshot of your plugins list please?

    Plugin Author WP connect

    (@wpconnectco)

    Hi there, any news on this?

    Can we close the ticket? Without any answer, we will assume it’s OK and we will close it in one week.

    Thanks.

    Thread Starter michaelmpp

    (@michaelmpp)

    Hi – we’ve disabled those two plug-ins and cleared cache and still getting the same message.

    Do you have any other ideas? We have several plug-ins, so I’m not sure how we can take screenshots of the full list, but we’ll try.

    • This reply was modified 1 year, 11 months ago by michaelmpp.
    Plugin Author WP connect

    (@wpconnectco)

    Ok ddon’t hesitate to use Loom to record your screen and send it to us. We have to see and understand what you are trying to do and when the problem occurs. We can’t help you without the maximum of infos. Logs would be good as well as we already described.

    Plugin Author WP connect

    (@wpconnectco)

    Hello,

    We haven’t heard back from you for more than a week so we assume that the issue is resolved.

    In case you have any further concerns on this issue or any other new issue, please feel free to contact us again. For now we will be closing this ticket.

    Kind Regards,

    WP connect Support

Viewing 12 replies - 1 through 12 (of 12 total)
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