Stock Status Not Changing to Out of Stock in WooCommerce with Zettle

  • Resolved jpoer456

    (@jpoer456)


    1 year, 8 months ago

    Running WP 6.6.1 and WooCommerce 7.4.1. I have been using Zettle payments for years, but just synced and started using barcodes with the Zettle POS Paypal plugin 1.5.4. Everything seems to be working fine with inventory and scanning, but for some reason, when the inventory hits zero, WooCommerce is not updating the “stock status field” to SOLD OUT. The quantity shows zero, but I can’t get the stock status field to read SOLD OUT on the main product page unless I go in each product listing and hit the update button. Kind of stinks as I was hoping to just read down the stock status column in products so I knew what inventory to reorder.

    Any idea what may be preventing the stock status from updating to read “out of stock” when the Zettle POS is running and quantity hits zero? Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter jpoer456

    (@jpoer456)

    I use product variations and have varation boxes checked to manage stock. I do not process backorders. I am getting no error codes and everything is working fine. I don’t think this is a plugin error. I contacted Zettle at Paypal and they said they have heard of this problem before and that I needed to direct the question to WooCommerce. Apparently it is a common enough error.

    Thanks!

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @jpoer456

    Thank you for informing us about the developments of your investigation. If this is an issue with WooCommerce and not our plugin, please let us know about the URL of your request with them (or the outcome, if you decided to engage them on a private support request) and mark this thread as resolved.

    If you do need our support, please let us know more details on how you can recreate this situation (on what side do you update the stock when this issue occurs).

    Kind regards,
    Joost

    • This reply was modified 1 year, 8 months ago by Syde Joost.
    Thread Starter jpoer456

    (@jpoer456)

    WooCommerce is telling me this is an issue on the Zettle app end. So, I am just getting pushed back and forth. Not sure what to do.

    I would think it would be a Paypal Zettle POS bug or issue, as WooCommerce is working fine. It is the Zettle POS app that is not updating properly.

    WooCommerce – All Products page. Lists stock status as “In Stock” or “Out of Stock”. Once inventory hits zero, the stock status on the All Products page changes from “In Stock” to “Out of Stock”. This works fine with WooCommerce when it stands alone.

    Since adding the Zettle Paypal POS plugin, purchases made through my Zettle terminal when I scan the UPC and make a sale are being taken out of inventory in the WooCommerce side like they should. The only problem is when the stock hits zero, the “In Stock” status is not updating to “Out of Stock” status. It should do this when the inventory quantity hits zero.

    This status is important in order to see what stock needs to be reordered. Without the stock status update, you would have to open up and go in each product listing in WooCommerce to view the quantity.

    I can update the stock status manually to “Out of Stock” for those products that sell out and show a zero quantity, but to do so I have to go in each product listing to view the quantity that is left. If it is zero, I update the product on the WooCommerce side and it then shows “Out of Stock” status on the Products page.

    It appears to me that there is a glitch in the Zettle POS App with WooCommerce, that is only updating quantities sold, but not updating the stock status field.

    I think that covers all, but if you have more questions please let me know.

    Thanks!

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @jpoer456

    Thank you for your explanation for this issue, we are very willing to help you out with this situation. However, when I test the situation and change the stock on Zettle side to 0 and update it. The stock on WooCommerce side, does sync to 0 and when I check the website, it did change to the “Out of Stock” notice on the product.

    Is there something I am missing, or does my environment behave different from yours? You could open a private support request with us via these instructions, in order to share screenshot/recordings with us and more details on your site in a private way, if that makes it easier for you?

    Kind regards,
    Joost

    Thread Starter jpoer456

    (@jpoer456)

    Mine isn’t updating to “Out of Stock” status when the inventory is changed to zero via a Zettle POS sale. I would send you a snap shot, but I don’t know what else I could show you. The product quantity is zero and the status reads “In Stock” on the All Products screen. I have the following plugins. If you have any suggestions let me know. I guess I can just deactivate each one and see what happens, though I hate to do that.

    Extra Product Sorting Options for WooCommerceConfigure Version 2.9.1 Flexible Shipping Version 4.19.1 Jetpack Version 11.9.1 Mailchimp for WooCommerce-Version 2.8 PayPal Zettle POSPayPal 1.5.5 Related Products for WooCommerce Version 1.4.7 Sheild Security Version 17.0.14 SiteGround Central Version 2.0.9 SiteGround Optimizer 7.3.1 The Events Calendar Version 6.0.10 WooCommerce 7.5.0 WooCommerce PayPal Payments Version 2.0.3 WooCommerce Shipping & Tax Version 2.2.4 WP Customer Reviews Version 3.6.5 WPCode Lite Version 2.0.8.1 Yoast SEO Version 20.3

    Thread Starter jpoer456

    (@jpoer456)

    Also, I am running Shop Isle Theme 1.1.46

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @jpoer456

    Yes, that would be the only way forward. Since the issue does not occur on my testing environment, there is not much I can do to test this. If you can perform conflict testing, that would be the best way forward.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

Viewing 8 replies - 1 through 8 (of 8 total)
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