CONFUSION Over Tools > Site Health > Sign In dialog

  • Anytime I look at Site Health on WordPress under Tools I get a “Sign In” dialog showing my website. No matter what username / pw I enter it is always wrong. Does the dialog want the log in of the WP Admin or the Website Admin or some other Admin?

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  • Moderator bcworkz

    (@bcworkz)

    If you are already in the admin area and go tools > site health, there should be no log in dialog. You’re already logged in. (except in the rare instance when your auth cookie happens to expire at the exact same time)

    If you follow a direct shortcut to /wp-admin/site-health.php without being logged in, you will get a log in dialog. In this case it’s asking for the WP admin credentials. WP will never ask for your hosting admin credentials.

    Thread Starter tvomenzer

    (@tvomenzer)

    Thanks for your reply. I just tried it again in Chrome and I know I am logged in because it says “Howdy, [adminuser]” in the upper right corner and I have the Admin menu. I click Site Health and a pop-up told me to “sign in” to the website and shows the root URL only “https :// [mywebsite.com]” and not the WP folder. Image Link.

    I just tried it the other way where I opened an Edge browser and pasted in the URL to Site Health without logging in. It took me to the login page and then continued to Site Health. But then again a pop-up appears. This time it says “Sign in to access this site” and “Authorization required by “https :// [mywebsite.com]” Image Link.

    Site Health must be “asking” for something that makes my server “nervous” to reveal. I

    • This reply was modified 1 year, 8 months ago by tvomenzer.
    • This reply was modified 1 year, 8 months ago by tvomenzer.
    Moderator bcworkz

    (@bcworkz)

    something that makes my server “nervous” to reveal

    I think you’re on to something there. That dialog looks more like server level security such as basic or digest authentication. I’m not sure what directory site health wants to access that triggers this, but there will be a related location entry in a .htaccess file somewhere with a line like
    AuthType: [Basic|Digest]

    If the entire location directive is commented out, you will not be prompted any more, at the cost of decreased security.

    As for what user/password, it’s the opposite of what I said earlier because this is server related, not WP. The correct user/password is whoever is authorized on the server to access that directory. Server admin would likely be one authorized user, but could be many others, or not.

Viewing 3 replies - 1 through 3 (of 3 total)
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