Deposits Temporarily Suspended Issue on WooCommerce Payments

  • Resolved themfy

    (@themfy)


    1 year, 8 months ago

    For more than a week, I have been facing a “Deposits: Temporarily suspended” status on my dashboard. This issue has prevented me from accessing my available balance, forcing me to stop accepting payments through my store, which has resulted in financial difficulties and loss of potential customers.

    Despite reaching out to WooCommerce support multiple times, I did not receive any response for 2 days. As a result, I upgraded my account for 55 pounds to access the live chat support option. Upon contacting the support team via live chat, I was informed that “Our internal team will review your account again in another week.” This response was unclear and left me confused. I asked if they could provide a more specific date or timeframe for this review, but I received no further response.

    To ensure this issue wasn’t originating from Stripe, I contacted their support. They promptly reviewed my account and confirmed that it was completely verified, with both charges and payouts enabled. They also advised me to open a Standard Stripe Account.

    I kindly request any guidance or advice from fellow users who may have encountered a similar issue and managed to resolve it. Additionally, I humbly ask the WooCommerce support team to provide assistance in understanding and resolving this issue as it has significantly impacted my business operations.

    I appreciate any insights, suggestions, or assistance from the community and the WooCommerce team. Thank you for your understanding and support.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @themfy

    Thanks for reaching out!

    I am sorry to hear that after reaching out to our Support Team via Live Chat, you are still unable to have the timeline for the resolution of your issue about your deposits being temporarily suspended.

    As you’ve mentioned that you’ve also submitted a ticket, however, you still did not get a response, right? Can you please share with us a Ticket # you received via email so that we could escalate your concern immediately?

    As I am unable to check your account here, I believe that your concern would be properly handled by our Happiness Engineers, hence, I will be waiting for your response.

    Thanks!

    Thread Starter themfy

    (@themfy)

    I appreciate your prompt response and willingness to help resolve this issue. I apologize for any confusion in my previous message. Here is the ticket number from my initial support request: #6027485. please note that this ticket has been unresolved and without a response since March 8th (9 days ago).

    I appreciate your assistance in escalating this matter. As this issue has significantly impacted my business operations, I kindly request a timely resolution or at least a clear timeframe for when I can expect my deposits to be unsuspended.

    Thank you for your understanding and support. I look forward to hearing back from you soon.

    Plugin Support Chris M. – a11n

    (@csmcneill)

    @roxannestoltz thanks for escalating this.

    @themfy Our team has been in communication with you about your respective accounts.

    Account information is not fit for discussion on a public forum, so please respond to emails from our teams if you have further questions related to your individual accounts.

    I am marking this thread as Resolved as we will not be discussing account details publicly.

Viewing 3 replies - 1 through 3 (of 3 total)
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