How to correct attendee count after cancellation

  • Resolved db5zx

    (@db5zx)


    1 year, 12 months ago

    Hi!

    I am using Event Tickets Plus (with WooCommerce and without The Events Calendar) for the first time. And I can’t get my head around how to do one thing:

    I set up an event with 150 tickets. I then did a test booking and the amount of available tickets correctly reduced to 149. Then I deleted the booking (because it was a test booking) and the count in the ticket still shows “1 out of 150 sold.” How do I get it to update back to 150? Even when I deleted the attendee in the attendee tab and manually reset to count in WooCommerce back to 150, the ticket still shows “1 out of 150 sold”.

    Best,

    Jens

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support tristan083

    (@tristan083)

    Hi @db5zx ,

    Since you are using one of our premium plugins and for us to help you better, please open a Support Ticket on our Help Desk. Also, for us to follow WordPress Forum Guidelines regarding premium users.??

    One of my colleagues will be with you shortly. We look forward to helping you out with this one. 

    Hang in there.

    Plugin Support Darian

    (@d0153)

    Hi @db5zx

    This thread has been inactive for a while, so we’ll go ahead and mark it Resolved. Please open a new thread if any other questions arise, and we’d be happy to help.

Viewing 2 replies - 1 through 2 (of 2 total)
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