Header bar not working after plugin update

  • Hi,

    My header block should display as a horizontal header on desktop and it was working fine, however it is now showing as a toggle but the menu is expanded both above and below the toggle icon.

    When I go to edit with elementor, the header display is working as it should, by showing a horizontal menu. Because of this, I’m not sure how to fix it as the display is correct on the editor!

    Weirdly, the rest of the page formatting has all gone wrong on the editor, but it showing as it should on the live site.

    I have not made any changes to the site at all, but there has been some automatic plugin updates. Does anyone know how to rectify this?

     

    thank you!

    • This topic was modified 1 year, 8 months ago by Steven Stern (sterndata). Reason: removed redundant url
    • This topic was modified 1 year, 8 months ago by James Huff.
    • This topic was modified 1 year, 8 months ago by James Huff.

    The page I need help with: [log in to see the link]

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  • It seems like there might be a conflict with one of the recently updated plugins or even with the theme itself. To troubleshoot the issue, you can try the following steps:

    1. Clear cache:
      Clear your browser cache and cookies, and also clear the cache from any caching plugins you may have installed.
    2. Check for plugin conflicts:
      Deactivate all plugins except Elementor and Elementor Pro (if installed). Check if the header issue is resolved on the live site.
      If the issue is resolved, reactivate the plugins one by one, checking the live site after each activation to identify the conflicting plugin.
      Once you find the conflicting plugin, either look for an alternative plugin, or contact the plugin author for support.
    3. Check your theme:
      Temporarily switch to a default WordPress theme (like Twenty Twenty-One) and see if the issue persists. If the issue is resolved, it might be a conflict with your theme. Contact the theme author for support.
    4. Rollback Elementor:
      If none of the above steps work, you can try rolling back Elementor to a previous version, as a recent update might have caused the issue.
      To roll back Elementor, go to your WordPress Dashboard > Elementor > Tools > Version Control. Select a previous version from the dropdown menu and click on the ‘Reinstall’ button. Please note that this step may cause loss of some data, so create a backup of your site before proceeding.

    If none of these steps resolve your issue, consider reaching out to Elementor’s support team for further assistance.

    Hi,Since you are an Elementor Pro user, you can

    open a support ticket at <a href=”https://my.elementor.com”>my.elementor.com</a&gt;. I’d also suggest you check out our Elementor Community forum, we have created it to connect Elementor users together and share knowledge, <a href=”https://my.elementor.com”>my.elementor.com</a&gt;. www.ads-software.com rules state that <a href=”https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products”>commercial products are not supported here</a>.

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