Problems with enclosure tags in RSS Feed

  • Resolved aritry

    (@aritry)


    1 year, 11 months ago

    Hello

    Spotify is throwing out some of the podcasts created on lonestarpodcast.com because of an error.

    This is what they told us:

    We had a look and can confirm that your podcast was successfully submitted. However, it seems that our system is having a hard time ingesting your podcast information due to errors in your <enclosure> tags.

    XMLs are usually quite sensitive and should follows the format that’s listed in section 5.17 of our spec doc. Your <enclosure> tag must contains the following:

    • url: the URL containing this episode’s audio file.
    • type: the format of audio file (e.g. type=”audio/mpeg”)
    • length: the length of the audio file must be in bytes

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Serhiy Zakharchenko

    (@zahardoc)

    Hi @aritry!

    I checked your feed, and it looks like there is a problem with a length attribute. All your enclosures have length="0.0":

    <enclosure url="https://...season-three-is-underway.mp3" length="0.00" type="audio/mpeg"></enclosure>

    Could you please check what values are in filesize and filesize_raw meta fields of your episodes?

    Thread Starter aritry

    (@aritry)

    Hi. I don’t know exactly where to look for that. When I enter each episode in the wordpress panel I see that in the Poadcast episode details the File size input is empty. I don′t see filesize_raw.

    Plugin Author Serhiy Zakharchenko

    (@zahardoc)

    @aritry

    Can you see a Custom fields section on your episode editing page?
    If not, please try to enable them – click the menu in the right corner (3 vertical dots) -> Preferences -> Panels -> Additional -> Custom fields -> Enable & Reload.
    It should look something like this: https://i.imgur.com/nbX66fX.png

    Thread Starter aritry

    (@aritry)

    Yes, I can see the custom fields, but there is not a filesize field there.

    Plugin Author Serhiy Zakharchenko

    (@zahardoc)

    @aritry

    As an emergency fix, you can try to add at least filesize_raw manually for each episode.

    After that, you’ll need to find out why that fields don’t exist. I suppose there might be possible reasons – either audio files don’t have that information, or your server can’t read it. You can try to upload different audio files ( maybe just some music files ) and check what happens.

    Also, it might be helpful to check your server logs, maybe there’re some file reading errors that can help you debug it further. Also, you can ask your hosting provider support to help with this, or try another hosting and check if it fixes the problem.

    Hope this helps,
    Sergiy, development team.

Viewing 5 replies - 1 through 5 (of 5 total)
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