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Hi @parakeet,

When deactivating the plugin, you should have the following pop-up: https://res.cloudinary.com/djeyuxeld/image/upload/v1680020647/Screenshot_2023-03-28_at_17.22.12.png

Can you please confirm your plugin version?

Thanks,

Loic

That didn’t happen.

The only prompt was that the plugin had not yet been activated.

Plugin is deleted now, I don’t know the version. But I just reinstalled and again did not get the deletion message.

I’m discovering all sorts of data left behind. Is _cld_remote_format also a Cloudinary meta_key? Big manual effort.

Hi @parakeet,

Any chance you could share where your website is hosted? Any _cld keys is a Cloudinary key.

Thanks,

Loic

This is is a local-machine install. Is there any guide on manual removal?

Hi @parakeet,

There is no manual guide for this. Any chance you can open a ticket to [email protected] with a system report?

Thanks in advance.

Best,

Loic

Hi @parakeet,

After discussing internally, the only way you won’t see the pop-up is if your website is blocking JS scripts. Do you have any errors in the console when you are deactivating the plugin?

Thanks,

Loic

Hi loic,

I didn’t look for any at the time.

At the moment, I think I’ve manually removed just about everything.

If I ever reinstall/deactivate, I’ll take a look.

Thanks.

Hi @parakeet,

No problem ??

Feel free to reach out here or via [email protected] if you need anything else.

Best,

Loic