The amount of the order does not match the total amount from the order lines.

  • Resolved markomiljanovic

    (@markomiljanovic)


    1 year, 11 months ago

    I’ve found this same error in the older version of the plugin, but it looks like the latest version has this issue too.

    The customer can’t complete the checkout process because of the following issue:

    The amount of the order does not match the total amount from the order lines. Expected order amount to be €245.20 but got €245.00.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @markomiljanovic

    Thank you for bringing this issue to our attention. It looks like a potential rounding issue. Is it possible you are using taxes in your store with more than two decimals? In such cases, rounding issues could occur which would result in an error with certain payment methods, like Klarna.
    In case of mismatching line items, most payment methods would fall back from orders to payments, but some methods (like Klarna) don’t support payments.

    I suggest getting in touch with the?Mollie Support Team?directly with a copy of your WooCommerce system report and the latest Mollie log files.
    This will help the team better understand how this could happen. Thank you!

    Kind regards,
    Niklas

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    We haven’t heard back in a while. So I hope the Mollie Support Team was able to get in touch with you and provide assistance.
    I’ll mark this thread resolved for now, but please let us know if there is anything else we can help you with.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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