Visitors + conversion not showing on woo app

Hi @themassapothecary

I understand that the field for visitors and conversions under the Report page is not showing on your site when using the WooCommerce mobile app, correct?

To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

Meanwhile, please make sure that you are using the latest version of the WooCommerce mobile app on your device.

Additionally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

Hi,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Kind regards.

Hi,

I also have jetpack installed with the woocommerce app for android, but under reports it shows orders and revenue and the field for visitors and conversion are blank now. this happened after i deactivated and activated the jetpack plugin.

Appreciate your help,

Hi @hetwasvrouwtje

Thanks for reaching out!

I understand you are experiencing the same issue and since every site is different and you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic?

Additionally, please include your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Once you’ve created a new forum topic, you can include the contents of your SSR and logs within your message on that forum topic.

We’ll be more than happy to help there ??

Thank you xue28,

I will created a new topic with the stats and logs

https://www.ads-software.com/support/topic/woocommerce-app-not-showing-visitors-and-coversion/#new-topic-0

Hi @hetwasvrouwtje

Thanks for creating your own topic. We’ll be happy to assist you there! ??