New user set up code not recognised

Thank you for using our plugin.

I am sorry to read about your issue. Is this the first user you are trying to set up with 2FA or you have other users who have configured and are using 2FA?

Also, what version of WordPress, PHP and the plugin are you running please?

Looking forward to hearing from you.

Hi @robert681

I have already another admin user set up with 2FA.

Version of wordpress: 6.2

Version of PHP : 7

Plugin has been updated to the latest version available

Thanks

Hello @ailaina123456

Usually these problems happen when the server’s time is not correct. Can you please fix / sync the server’s time and try again?

Please keep us posted.

Hi,

I contacted my host and the server is ok.

Only thing is that the server is located in Canada and I am based in Europe.

But down the line users connecting to the website and setting up the 2fa will be from all around the world.

Thanks

Thank you for the update.

What do you mean by the server is ok, as in, did they confirm the time? This type of issue is usually caused because the server’s time is not in sync. For example, let’s assume the server is configured to be on GMT timezone, however, the time on the server is a bit off from that of the GMT timezone.

Can you confirm that the server’s time is indeed in sync and then try to set up 2FA again?

Hi,

I retried just now and it worked, cannot understand what was the issue.

will follow up if it reappears.

Thanks!

I am glad to read that the issue is solved. Typically these issues occur when the server’s time is out of sync. Please do keep us posted and let us know if anything else pops up.

Have a great day.