• Resolved A

    (@arsilan)


    Hi, Our website become slower after a recent update from woocommerce even sometimes displaying 505 page. We have contacted our hosting provider and they asked us to contact woocommerce developers. Here is our website link: https://www.gctecllc.com/

    We need to fix this issue ASAP. Thank you!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Roxy

    (@roxannestoltz)

    Hi @arsilan ,

    Thanks for reaching out!

    I understand that updating WooCommerce has caused a slow load on your site, and sometimes a 505 error is being displayed, is this correct?

    A 505 error is?an error that is signaled by the browser when the HTTP version is not supported by the server. You can read more about this here.

    After checking your site, I am met with a 500 internal server error (as seen below) which limits the testing on the front end:

    Generally, 500 Internal Server Errors are logged under WooCommerce → Status → Logs. Could you please select the “fatal-errors” logs in the dropdown on the right of the page and share the results here.

    Also, could you please share a copy of your site’s System Status Report? You can find it via WooCommerce → Status. Select Get system report and then Copy for support.

    Once you’ve done that, you can paste it here in your reply.

    Looking forward to hearing back from you!

    Thread Starter A

    (@arsilan)

    Hi, Sorry for late response. Here is the system report:

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.gctecllc.com
    Site address (URL): https://www.gctecllc.com
    WC Version: 7.5.1
    REST API Version: ?</img> 7.5.1
    WC Blocks Version: ?</img> 9.6.6
    Action Scheduler Version: ?</img> 3.5.4
    Log Directory Writable: ?</img>
    WP Version: 6.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?</img>
    Language: en_US
    External object cache: ?</img>
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.1.17
    PHP Post Max Size: 1 GB
    PHP Time Limit: 3000
    PHP Max Input Vars: 3000
    cURL Version: 8.0.1
    OpenSSL/1.1.1t
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.23-23
    Max Upload Size: 1 GB
    Default Timezone is UTC: ?</img>
    fsockopen/cURL: ?</img>
    SoapClient: ?</img>
    DOMDocument: ?</img>
    GZip: ?</img>
    Multibyte String: ?</img>
    Remote Post: ?</img>
    Remote Get: ?</img>
    
    ### Database ###
    
    WC Database Version: 7.5.1
    WC Database Prefix: _IOL_
    Total Database Size: 619.05MB
    Database Data Size: 397.57MB
    Database Index Size: 221.48MB
    _IOL_woocommerce_sessions: Data: 0.59MB + Index: 0.01MB + Engine MyISAM
    _IOL_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    _IOL_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_woocommerce_order_items: Data: 0.80MB + Index: 0.31MB + Engine MyISAM
    _IOL_woocommerce_order_itemmeta: Data: 5.24MB + Index: 2.95MB + Engine MyISAM
    _IOL_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    _IOL_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_woocommerce_payment_tokenmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    _IOL_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cerber_acl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cerber_blocks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cerber_countries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cerber_lab: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    cerber_lab_ip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    cerber_lab_net: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    cerber_log: Data: 0.81MB + Index: 0.37MB + Engine MyISAM
    cerber_traffic: Data: 48.22MB + Index: 1.37MB + Engine MyISAM
    _IOL_actionscheduler_actions: Data: 0.25MB + Index: 0.30MB + Engine InnoDB
    _IOL_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    _IOL_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    _IOL_actionscheduler_logs: Data: 0.19MB + Index: 0.17MB + Engine InnoDB
    _IOL_cerber_files: Data: 17.44MB + Index: 7.34MB + Engine MyISAM
    _IOL_cerber_sets: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    _IOL_commentmeta: Data: 0.12MB + Index: 0.09MB + Engine MyISAM
    _IOL_comments: Data: 5.32MB + Index: 2.19MB + Engine MyISAM
    _IOL_eum_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    _IOL_feedmanager_channel: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    _IOL_feedmanager_country: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    _IOL_feedmanager_errors: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_feedmanager_feed_status: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    _IOL_feedmanager_field_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_feedmanager_product_feed: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_feedmanager_product_feedmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    _IOL_feedmanager_source: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    _IOL_ipages_flipbook: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
    _IOL_jet_archive_table: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_jet_attributes_table: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_jet_catgory_attribute: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_jet_errorfile_info: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_jet_file_info: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_jet_order_detail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_jet_order_import_error: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_jet_profile_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_jet_refund_detail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_jet_return_detail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_jet_settlement_report: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_jet_shipping_exception: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_litespeed_avatar: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
    _IOL_litespeed_url: Data: 0.38MB + Index: 0.52MB + Engine InnoDB
    _IOL_litespeed_url_file: Data: 1.52MB + Index: 3.75MB + Engine InnoDB
    _IOL_options: Data: 15.63MB + Index: 1.75MB + Engine MyISAM
    _IOL_postmeta: Data: 223.26MB + Index: 127.09MB + Engine MyISAM
    _IOL_posts: Data: 39.20MB + Index: 10.98MB + Engine MyISAM
    _IOL_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
    _IOL_revslider_css_bkp: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
    _IOL_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    _IOL_revslider_sliders_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    _IOL_revslider_slides: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    _IOL_revslider_slides_bkp: Data: 0.12MB + Index: 0.00MB + Engine MyISAM
    _IOL_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_shipment_batch_process: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_termmeta: Data: 0.07MB + Index: 0.05MB + Engine MyISAM
    _IOL_terms: Data: 5.73MB + Index: 5.56MB + Engine MyISAM
    _IOL_term_relationships: Data: 12.94MB + Index: 28.02MB + Engine MyISAM
    _IOL_term_taxonomy: Data: 4.67MB + Index: 6.36MB + Engine MyISAM
    _IOL_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    _IOL_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    _IOL_usermeta: Data: 2.16MB + Index: 1.25MB + Engine MyISAM
    _IOL_users: Data: 0.12MB + Index: 0.15MB + Engine MyISAM
    _IOL_wcmp_products_map: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    _IOL_wcmp_vendor_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    _IOL_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    _IOL_wc_category_lookup: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    _IOL_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    _IOL_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    _IOL_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    _IOL_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    _IOL_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    _IOL_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    _IOL_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    _IOL_wc_product_meta_lookup: Data: 11.52MB + Index: 20.09MB + Engine InnoDB
    _IOL_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    _IOL_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    _IOL_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    _IOL_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_woof_stat_buffer: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_woof_stat_tmp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_woo_shipment_status_email: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_woo_shippment_provider: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    _IOL_woo_wallet_transactions: Data: 0.14MB + Index: 0.05MB + Engine MyISAM
    _IOL_woo_wallet_transaction_meta: Data: 0.05MB + Index: 0.05MB + Engine MyISAM
    _IOL_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    _IOL_wpf_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_wpf_modules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_wpf_modules_type: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_wpf_usage_stat: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    _IOL_wpvivid_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    _IOL_yith_wcwl: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    _IOL_yith_wcwl_lists: Data: 0.02MB + Index: 0.06MB + Engine MyISAM
    _IOL_yoast_seo_links: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    _IOL_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    amn_mi-lite: 1
    amn_om: 3
    amn_wpforms-lite: 3
    attachment: 5856
    custom_css: 1
    mc4wp-form: 1
    megamenu: 4
    nav_menu_item: 42
    page: 43
    popup_theme: 6
    post: 32
    product: 101106
    product_variation: 33
    service: 4
    shop_coupon: 282
    shop_order: 4338
    shop_order_refund: 78
    testimonial: 3
    wcct_countdown: 1
    wof_lite_wheel: 1
    woocommerce_offer: 2
    wpcd_coupons: 1
    wpcf7_contact_form: 1
    wpforms: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?</img>
    Hide errors from visitors: ?</img>
    
    ### Active Plugins (42) ###
    
    AfterShip Tracking - All-In-One WooCommerce Order Tracking (Free plan available): by AfterShip – 1.16.3
    FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.23.0
    Change Mail Sender: by WP Mail SMTP – 1.3.0
    Contact Form 7: by Takayuki Miyoshi – 5.7.5.1
    Customer Reviews for WooCommerce: by CusRev – 5.22.0
    Google Customer Reviews for WooCommerce: by eCreations – 2.6.7
    OptiMonk: by OptiMonk – 2.0.3
    UPS Live Rates and Access Points: by Octolize – 1.23.4
    Jetpack: by Automattic – 12.0
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
    KutethemeToolkit: by KuteTheme – 1.3.0
    LiteSpeed Cache: by LiteSpeed Technologies – 5.3.3
    MC4WP: Mailchimp for WordPress: by ibericode – 4.9.3
    Email Verification / SMS verification / Mobile Verification: by miniOrange – 4.1.1
    The MOJO Marketplace: by Bluehost – 1.7.3
    PayPal for WooCommerce: by Angell EYE – 1.4.19
    Slider Revolution: by ThemePunch – 6.6.12
    Social Icons: by ThemeGrill – 1.7.4
    Tawk.to Live Chat: by Tawkto – 0.7.2
    Under Construction: by WebFactory Ltd – 3.97
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.23.3
    
    User Switching: by John Blackbourn & contributors – 1.7.0
    Advanced Shipment Tracking for WooCommerce: by zorem – 3.5.3
    Payment Plugins for Stripe WooCommerce: by Payment Plugins
    [email protected] – 3.3.39
    
    USPS (BASIC) WooCommerce Shipping: by AdaptXY – 1.2.5
    TeraWallet: by StandaloneTech – 1.4.7
    WooCommerce Amazon Pay: by WooCommerce – 2.4.1
    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
    Pixel Manager for WooCommerce: by SweetCode – 1.30.3
    WooCommerce PayPal Payments: by WooCommerce – 2.0.4
    Invoices for WooCommerce: by Bas Elbers – 3.1.9
    WooCommerce - ShipStation Integration: by WooCommerce – 4.3.3
    WooCommerce: by Automattic – 7.5.1
    WP Coupons and Deals: by WP Coupons and Deals – 3.1.18
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.14
    
    WP Product Feed Manager: by Michel Jongbloed – 1.48.0
    WPForms Lite: by WPForms – 1.8.1.1
    WPvivid Backup Plugin: by WPvivid Team – 0.9.85
    YITH WooCommerce Ajax Product Filter Premium: by YITH – 3.11.1
    YITH WooCommerce Compare: by YITH – 2.24.1
    YITH WooCommerce Quick View: by YITH – 1.25.0
    YITH WooCommerce Wishlist: by YITH – 3.19.0
    
    ### Inactive Plugins (7) ###
    
    All-in-One WP Migration: by ServMask – 7.73
    Easy Updates Manager: by Easy Updates Manager Team – 9.0.14
    FedEx Rates & Labels: by HITShipo – 4.2.0
    String Locator: by InstaWP – 2.6.1
    Temporary Login Without Password: by StoreApps – 1.8.1.1
    WP Cerber Security, Antispam & Malware Scan: by Gregory – 7.8.5
    WP Rollback: by GiveWP.com – 1.7.3
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: object-cache.php
    
    ### Must Use Plugins (1) ###
    
    SSO: by Garth Mortensen
    Mike Hansen – 0.4
    
    
    ### Settings ###
    
    API Enabled: ?</img>
    Force SSL: ?</img>
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT
    
    ### WC Pages ###
    
    Shop base: #1771 - /shop-2-2/
    Cart: #2003 - /cart-2/
    Checkout: #2004 - /checkout-2/
    My account: #2005 - /my-account-2/
    Terms and conditions: ?</img> Page not set
    
    ### Theme ###
    
    Name: Kutetheme
    Version: 1.7.0
    Author URL: https://kutethemes.com/
    Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?</img>
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: kutetheme/woocommerce/cart/mini-cart.php version 2.6.2 is out of date. The core version is 5.2.0
    kutetheme/woocommerce/content-product.php version 2.6.2 is out of date. The core version is 3.6.0
    kutetheme/woocommerce/content-single-product.php version 2.6.2 is out of date. The core version is 3.6.0
    kutetheme/woocommerce/emails/customer-new-account.php version 1.6.4 is out of date. The core version is 6.0.0
    kutetheme/woocommerce/global/quantity-input.php version 2.6.2 is out of date. The core version is 7.4.0
    kutetheme/woocommerce/loop/add-to-cart.php version 2.6.2 is out of date. The core version is 3.3.0
    kutetheme/woocommerce/loop/loop-end.php
    kutetheme/woocommerce/loop/loop-start.php version 2.6.2 is out of date. The core version is 3.3.0
    kutetheme/woocommerce/loop/sale-flash.php
    kutetheme/woocommerce/single-product/product-image.php version 2.6.3 is out of date. The core version is 3.5.1
    kutetheme/woocommerce/single-product/product-thumbnails.php version 2.6.3 is out of date. The core version is 3.5.1
    kutetheme/woocommerce/single-product/rating.php version 2.6.2 is out of date. The core version is 3.6.0
    kutetheme/woocommerce/single-product/related.php version 2.6.2 is out of date. The core version is 3.9.0
    kutetheme/woocommerce/single-product/review.php
    kutetheme/woocommerce/single-product/tabs/additional-information.php version 2.6.2 is out of date. The core version is 3.0.0
    kutetheme/woocommerce/single-product/tabs/description.php
    kutetheme/woocommerce/single-product/tabs/tabs.php version 2.6.2 is out of date. The core version is 3.8.0
    kutetheme/woocommerce/single-product/up-sells.php version 2.6.2 is out of date. The core version is 3.0.0
    kutetheme/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0
    
    Outdated Templates: ?</img>
    					
    					
    						Learn how to update
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: –
    Shop country code: US
    WooCommerce currency supported: ?</img>
    Advanced Card Processing available in country: ?</img>
    Pay Later messaging available in country: ?</img>
    Webhook status: –
    Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: ?</img>
    Tracking enabled: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    product-variation-management
    settings
    
    Daily Cron: ?</img> Next scheduled: 2023-04-09 22:30:20 -07:00
    Options: ?</img>
    Notes: 46
    Onboarding: -
    
    ### Action Scheduler ###
    
    Complete: 722
    Oldest: 2023-03-10 03:34:22 -0800
    Newest: 2023-04-09 11:43:04 -0700
    
    Failed: 13
    Oldest: 2023-04-04 15:28:31 -0700
    Newest: 2023-04-07 16:52:27 -0700
    
    Pending: 10
    Oldest: 2023-04-09 16:47:12 -0700
    Newest: 2023-04-16 03:06:46 -0700
    
    
    ### Status report information ###
    
    Generated at: 2023-04-09 11:55:34 -07:00
    `

    Thread Starter A

    (@arsilan)

    Here is Fatal error report. Sorry forget to attach:

    2023-04-07T23:50:17+00:00 CRITICAL Uncaught Error: Attempt to modify property "response" on bool in /home1/gctecllc/public_html/wp-content/plugins/mojo-marketplace-wp-plugin/vendor/bluehost/endurance-wp-plugin-updater/Updater.php:56
    Stack trace:
    #0 /home1/gctecllc/public_html/wp-includes/class-wp-hook.php(310): Endurance_WP_Plugin_Updater\Updater->Endurance_WP_Plugin_Updater\{closure}(false)
    #1 /home1/gctecllc/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(false, Array)
    #2 /home1/gctecllc/public_html/wp-includes/option.php(2004): apply_filters('site_transient_...', false, 'update_plugins')
    #3 /home1/gctecllc/public_html/wp-includes/update.php(327): get_site_transient('update_plugins')
    #4 /home1/gctecllc/public_html/wp-admin/includes/class-wp-automatic-updater.php(564): wp_update_plugins(Array)
    #5 /home1/gctecllc/public_html/wp-includes/update.php(850): WP_Automatic_Updater->run()
    #6 /home1/gctecllc/public_html/wp-includes/class-wp-hook.php(308): wp_maybe_auto_update('')
    #7 /home1/gctecllc/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array)
    #8 /home1/gctecllc/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #9 /home1/gctecllc/public_html/wp-includes/update.php(290): do_action('wp_maybe_auto_u...')
    #10 /home1/gctecllc/public_html/wp-includes/class-wp-hook.php(308): wp_version_check()
    #11 /home1/gctecllc/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array)
    #12 /home1/gctecllc/public_html/wp-includes/plugin.php(565): WP_Hook->do_action(Array)
    #13 /home1/gctecllc/public_html/wp-cron.php(188): do_action_ref_array('wp_version_chec...', Array)
    #14 {main}
      thrown in /home1/gctecllc/public_html/wp-content/plugins/mojo-marketplace-wp-plugin/vendor/bluehost/endurance-wp-plugin-updater/Updater.php on line 56
    

    Hi @arsilan

    Thanks for sharing the error report, it seems like the error is coming from third party “Mojo Marketplace WP Plugin” can you please deactivate this plugin and then check it again.

    If you’re still facing the same issue, then check the latest error log in the WooCommerce → Status →?Logs and share it with us.

    Thanks!

    Hello,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Woocommerce update issue’ is closed to new replies.