Problem with PayPal Deposit

Hello,

What do you mean that the 30% deposit doesn’t appear? Where exactly? Can you send me some screenshots?

Best,
Benito

Thank’s for your help. I can’t managed to put an image in this editor ! I insert a image block but it said that uploading images is disabled ! Is there any other method to send you screenshot ?

The problem is customer has to paid 30% of the price of the room to book it. So the payment on PayPal is working fine, but after paying, the customer come back to my website, and the plugin wp Hotelier should write that 30% has already been paid, and there is just 70% to be paid later. But in my case, it is indicated that 0€ has been paid !

Thank’s again. Pascal

Use a service like Dropbox, imgur, etc. and paste the link here. Also, please make this test with Manila or Twenty Twenty-One.

https://we.tl/t-ObwkN7OyHg

i use twenty seventeen

thank’s a lot !

Hello,

It seems that PayPal Sandbox has stopped working. For some reason is not triggering IPN events so WP Hotelier is not receiving the payment confirmation from PayPal. I see the fees reduced correctly on my Sandbox account. But there are no events.

I think that this problem is limited to sandbox accounts. I have already opened a ticket to PayPal so I’m working on it.

Unfortunately, there’s nothing I can do on my end. We need to wait for a response. This is a PayPal issue.

Best,
Benito

Merci Benito pour votre message, désolé pour le délais de réponse mais j’étais absent. Donc si je comprends bien la seule solution pour l’instant serait de tester en réel avec une vraie transaction sur une vraie carte bleue ? Merci encore de votre aide. Pascal

Hello,

Yes, it should be a problem limited to PayPal Sandbox. I’m still waiting for a response from their developers.

Best,
Benito

Thank’s a lot for your support.

Could you let me know if you get an answer from PayPal ?

Regards.

Yes of course!

Hi,

It seems solved now. I was able to simulate a payment. PayPal confirmed. that there was an issue on their end.

Best,
Benito

I just tried and it is working fine !

Just still a small issue, when I came back on my website after PayPal, your plugin says Booking confirmed but the ligne Deposit was still zero ! I had to refresh the page (F5) to get on the deposit line 30€ (the deposit amount). Is that correct ?

Lot’s of thank’s !!!

Hi,

I noticed the same the first time. But the second time, the deposit was correct (I didn’t need to refresh the page). Unfortunately, I confirm that PayPal didn’t automatically redirect me to the website (like it should).

I think that you shouldn’t have any of these issues on live transactions. And in any case, there’s nothing I can do because it all depends on PayPal.

Best,
Benito

Ok perfect, I am glad to ear that !

Thank’s again for all your support today !

Kind regards.

Pascal