Impossible connexion

  • Resolved judf

    (@judf)


    1 year, 7 months ago

    Good morning,

    I can’t log in to my website administrator page via Keyy. I am no longer offered to enter my login and password. There is only the QR code that appears on my login page. And when I scan it with the app, the app closes and I can’t log in. I also tried with another device: my ipad and it does exactly the same thing.

    Last week it was impossible for me to receive the confirmation email after entering my username and password. Today it is impossible for me to scan the QrCode or simply to connect using the form (which no longer appears).

    I also tried with the backup link I had saved, to be able to connect without Keyy, but without success.

    This is my professional website and I can no longer access it.

    Can you help me please ?

    Thanks in advance,
    Ju

Viewing 1 replies (of 1 total)
  • Plugin Author Ankur Chauhan

    (@ankurchauhan126)

    Dear Judie,

    Thanks for contacting us.
    We have responded to you on your email.
    Please check your email and respond to it.

    Regards
    Ankur Chauhan

Viewing 1 replies (of 1 total)
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