• Resolved sigrundish

    (@sigrundish)


    Hi,
    I have a list of translation strings that are undefined and I can’t change them.
    Is there a common practise way to regenerate them without loosing the translations I already have?

    See screenshot: https://jmp.sh/wZahtN0f

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Anca

    (@ancavictoria)

    Hello there,

    You should try a compatibility test.Briefly, disable all other plugins and enable the default Twenty Twenty theme. If this fixes the problem, enable everything one by one or in in smaller groups, checking each time to see when the problem returns.

    If that does not work, then here are some steps to debug this:

    • see if you have any javascript errors in the browser console https://codex.www.ads-software.com/Using_Your_Browser_to_Diagnose_JavaScript_Errors . A printscreen could help.
    • if you have any security or minification plugins please deactivate them and try again. Some caching plugins also have minification settings that can break javascript code, so for testing purposes please disable any caching as well.
    • try and open the website in a different browser just to exclude a browser add-on that might interfere with javascript.

    Let me know how this goes,

    Best Regards,

    Anca

    Thread Starter sigrundish

    (@sigrundish)

    Hi again,

    I get this error in the console, I thought it was just based on the fact that the string is undefined: https://jmp.sh/zFm9U54h

    It did not work troubleshoot by changing to using the default theme and disable all plugins. I disabled all plugins except for WooCommerce and Dokan because the missing strings comes from a component which needs Dokan and WooCommerce to work.

    Btw. I can see the translation in the frontend, but when I select some of the strings they are undefined and I can’t change them. Furthermore, some untranslated strings are also listed as undefined.

    Plugin Support Anca

    (@ancavictoria)

    Hi there,

    If that’s okay, you can open a support ticket using our site https://translatepress.com/support/ to ask a pre-sale question. It will be helpful if you put the link of this discussion for us to see the entire conversation.

    We will be able to investigate the issue better.

    Best Regards,

    Anca

Viewing 3 replies - 1 through 3 (of 3 total)
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