Deposits – How does the balance get paid when using a fixed amount deposit?

  • Resolved KingDingbat

    (@kingdingbat)


    1 year, 7 months ago

    When using the WooCommerce Deposits extension, WITHOUT A PAYMENT PLAN, how does payment for the remaining balance work? I don’t see any thing about setting a due date, or how the customer will pay the rest. Does Woocommerce remind the customer they have a balance due at some point? Do they have to come back and manually pay the balance?
    Payment plans only allow for a % down payment and I have the product I have the deposit set at a “fixed amount” of $250. Using the “Fixed Amount” setting does not allow for payment plans. Without a payment plan how does the order balance get paid?

    • This topic was modified 1 year, 7 months ago by KingDingbat.
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  • Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi @kingdingbat,

    Thank you for reaching out!

    Before we continue, please note that WooCommerce Deposits is a premium WooCommerce.com extension and the support is handled via tickets (or chat) on WooCommerce.com.

    Therefore, if you’ll have any further questions – please create a ticket on WooCommerce.com.

    I understand that you’d like to know how the payment for products that use WooCommerce Deposits without a payment plan works.

    In any case, whether a payment plan is used or not – WooCommerce Deposits extension is not capable of automatically charging your customers.

    If there is no payment plan – the store owner can invoice the remaining amount once the product is available:

    https://woocommerce.com/document/woocommerce-deposits/#section-12

    Even with payment plans, there is no automatic payment – an email with a payment link is sent to the customer and they have to pay manually.

    I hope this helps!

    P.S. Since the support of this extension is handled on WooCommerce.com – I’ll be marking this thread as resolved. If you have any further questions – please create a ticket on WooCommerce.com.

    Thank you!

Viewing 1 replies (of 1 total)
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